Supervisor, Operations
DSV•Denton, TX
•$66,528 - $83,160
About The Position
The Operations Supervisor oversees day-to-day freight-handling operations to ensure the timely and efficient movement of goods. The role coordinates with internal and external stakeholders, manages operational processes, and ensures compliance with company policies and regulatory requirements. The supervisor leads and mentors freight-handling teams, supports safe and high-quality operations, manages inventory and documentation, and prepares operational reports.
Requirements
- Bachelor's degree in logistics, supply chain management, business administration, or a related field.
- At least 3–5 years of experience in freight operations or logistics, including supervisory or leadership experience.
- Strong leadership and team-management skills.
- Excellent organizational and multitasking abilities.
- Knowledge of freight-handling processes and regulatory requirements.
- Proficiency with warehouse management systems (WMS) and transportation management systems (TMS).
- Strong communication and customer-service skills.
- Fluent English, both oral and written.
- Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
- Familiarity with warehouse management systems (WMS) and transportation management systems (TMS).
Nice To Haves
- Relevant certifications or training in freight operations management.
- Certification in logistics or supply chain management, such as CLTD or CSCP.
- Experience with international freight operations and customs-clearance processes.
- Knowledge of industry-specific regulations and compliance standards.
Responsibilities
- Lead and supervise freight handlers and operational staff; assign tasks, provide guidance, and monitor performance.
- Coordinate the loading, unloading, and handling of freight shipments.
- Ensure freight is documented, labeled, and packaged in compliance with regulations.
- Plan and prioritize freight operations to meet customer demands and deadlines; monitor workflow and adjust resources to improve efficiency.
- Coordinate freight movements with customers, carriers, and other stakeholders, and address inquiries or issues.
- Communicate with customers and resolve concerns in a timely manner.
- Implement quality-control measures and conduct inspections and audits of freight-handling processes.
- Enforce safety protocols, conduct safety training, and guide staff on proper handling techniques.
- Oversee inventory control, including stock management, cycle counts, and reconciliation; maintain accurate inventory records and follow inventory policies.
- Prepare operational reports covering performance metrics, inventory levels, and incidents.
- Maintain accurate freight-movement documentation, including bills of lading and shipping manifests.
- Train, coach, mentor, and evaluate the performance of freight-handling teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
