Supervisor Operations

Freeman•Anaheim, CA

12d•Onsite

About The Position

The Supervisor Operations leads, supervises, and supports the operations team at show sites and in the branch office. The role is responsible for keeping job costs as low as possible while maintaining quality and safety standards, and for providing excellent service to customers, team members, and third-party vendor and partner representatives. The Supervisor promotes a strong safety culture by ensuring compliance with safety policies and regulations, communicating expectations, holding the team accountable, and supporting continuous improvement. This position supports The Freeman Company's Event & Exhibit Services team. It is full-time and in person, based in Anaheim, California, working in the office and/or at show sites. Travel is 25% to 50%.

Requirements

High school diploma or equivalent.
Two years of supervisory experience.
Two years of show-site freight, decorating, and/or I&D experience.
Working knowledge of Microsoft Word and Excel.
Working knowledge of workplace safety practices and applicable OSHA requirements.
Ability to apply and uphold safety policies, ensure regulatory compliance, and contribute to a proactive safety culture that reduces incidents and improves safety outcomes.
OSHA 30 certification required.
Forklift certification may be required.
Ability to travel 25% to 50%.

Responsibilities

Directly supervise team members and carry out supervisory responsibilities in accordance with company policies and applicable laws, including training, performance appraisals, rewards, discipline, hiring and firing decisions, and resolving complaints and problems.
Plan, organize, and direct Operations Department activities to ensure customer satisfaction.
Study production schedules, estimate team-member hours required to complete assignments, assign standby labor as needed, prepare labor requirements, and ensure adequate coverage.
Work with account executives to meet their needs; maintain communication with the Account Executive and Service Desk and advise them of problems that may affect operations.
Schedule area foremen and labor calls, and schedule radios, scooters, scissor lifts, boom lifts, trailers, trucks, and forklifts as required.
Interpret specifications, blueprints, and job orders for team members and assign duties appropriately.
Recommend improvements to production methods, equipment performance, product quality, working conditions, and equipment use to increase efficiency.
Promote high morale and work standards and build teamwork among the department.
Maintain time and production reports; estimate, requisition, and inspect job-related materials.
Coordinate activities with other supervisors and perform the work of supervised team members as needed.
Schedule move-in and move-out times to reduce overtime as much as possible.
Ensure team members follow company policies and safety guidelines; communicate and reinforce safety objectives, programs, and policies, and ensure required training is completed and safety responsibilities are understood.
Maintain compliance with company safety policies and applicable OSHA regulations; investigate and document accidents, near misses, and hazards promptly and implement corrective actions.
Prepare initial accident reports in accordance with the Risk Management Manual.
Maintain operations equipment and ensure housekeeping meets company standards.
Track and review safety performance metrics to support decisions and corrective actions; encourage open communication about safety concerns and accountability for a safe workplace.
Submit final paperwork to the Operations Director, including reports on team-member performance, shop cooperation, and show material usage.
Perform other duties as assigned.