Supervisor, Operations

AdaptHealth•Columbia, MO

12d

About The Position

The Supervisor, Operations oversees the operations performed within a branch. This role provides leadership, guidance, and coordination to ensure medical equipment, supplies, and services are delivered accurately and on time to patients’ homes. The supervisor collaborates with company leadership, health systems, hospice partners, and community referral sources to improve patient services. The position manages branch logistics, inventory, service quality, and staff. It ensures branch operations comply with applicable laws, regulations, and company accreditation requirements; supports safe and effective patient care; and addresses service concerns through root cause analysis and corrective measures. The supervisor also hires, onboards, trains, coaches, and evaluates staff, sets department goals, and assumes on-call responsibilities outside business hours in accordance with company policy.

Requirements

Associate degree from an accredited college.
Five years of experience in HME leadership.
Valid and unrestricted driver’s license in the state of residence.
Strong ability to co-manage in a multi-site environment.
Ability to think independently.
Decision-making, analytical, and problem-solving skills with attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills.
Proficient computer skills and knowledge of Microsoft Office, especially Excel.
Ability to prioritize and manage multiple projects.
Ability to learn new technologies and technical aptitude to understand data flows and system interactions.

Nice To Haves

Bachelor’s degree.
Relevant experience in health care, insurance customer service, claims, or billing.

Responsibilities

Ensure branch services comply with applicable federal, state, and local laws, rules, regulations, and accreditation requirements, including those of CMS, the Department of Health, DOT, FDA, and OSHA.
Manage the logistics team and provide daily direction so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
Manage branch inventory in collaboration with department leaders and place purchase orders according to company restocking protocol.
Address service concerns, identify trends, and work with regional and department leadership to resolve issues and improve the patient experience.
Conduct root cause analysis of customer service failures and implement appropriate communications and improvement measures.
Maintain rapport with ordering physicians and referral sources, and communicate changes in patients’ conditions through visit reports and telephone calls.
Coordinate with regional and departmental leadership to review delivery resources and maintain organizational goals and metrics for patient care, safety, personnel, and maintenance.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient and environmental assessments for home respiratory equipment during scheduled patient visits.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Follow procedures for personal protective equipment, infection control, and hazardous materials handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Select and hire qualified staff, ensure effective onboarding, and provide comprehensive training and regular feedback.
Set expectations, plan and monitor work, appraise results, coach and counsel employees, and administer discipline as appropriate.
Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Establish annual department goals and objectives based on the organization’s strategic goals.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts and Health Savings Accounts.
CVS Minute Clinic and Teledoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.
Competitive compensation and incentives.
Support, development, and advancement opportunities.