Supervisor, Operations

Performance Team•Burlington, NJ

20d•$60,000 - $65,000

About The Position

The Supervisor, Operations supervises and coordinates the activities of workers responsible for ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts in a stockroom, warehouse, or yard. The role plans and coordinates operational schedules and staffing, monitors productivity and inventory accuracy, manages department payroll, communicates procedures, and ensures safe and effective workflows. The position directly supervises more than 50 employees in Operations.

Requirements

At least 3 years of supervisory or management experience in a logistics, warehouse, distribution, or supply chain environment.
Experience leading a team of 50 or more direct reports.
High school diploma or GED, or one to three months of related experience and/or training, or an equivalent combination of education and experience.
Must be authorized to work for any employer in the United States.

Nice To Haves

Experience utilizing 3PL.

Responsibilities

Review the inbound appointment log and open order report each day to plan work activities.
Plan inbound and outbound schedules to meet customer metrics.
Determine staffing needs based on workload and schedule staff accordingly.
Assign workers to specific duties based on workload and shipping schedules.
Review and update operational procedures, and ensure warehouse associates understand them.
Track productivity and qualify performance by individual, function, and department.
Work with Inventory Control to support the highest possible level of inventory accuracy.
Manage department payroll.
Advise employees on handling items received, stored, and shipped; equipment use; stock maintenance; and related problems.
Trace item history to investigate discrepancies between inventory and stock control records, and recommend corrective actions.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Ensure proper safety procedures are followed.
Maintain harmony among workers and resolve grievances.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.