Supervisor, Operations

RXO, Inc.•Mishawaka, IN

10d

About The Position

As a Supervisor, Operations at RXO, you will oversee daily operations and supplier performance. You will ensure transportation, communication, and customer service issues and requests are resolved in a way that meets or exceeds customer expectations. The role includes supervising Load Planners and handling employee-related responsibilities such as hiring, training, performance appraisals, discipline, and conflict resolution. You will promote a safe workplace and continuous improvement while monitoring shipping and supplier performance.

Requirements

At least 5 years of experience in transportation or logistics.

Nice To Haves

Bachelor’s degree in a related field.
Experience working with a Transportation Management System (TMS).
Experience with process improvement initiatives.
Leadership and collaboration skills, including the ability to supervise, coach, and influence employees effectively.
Willingness to work cross-functionally on multiple accounts.
Excellent verbal and written communication skills, including presenting clear, organized, and thorough information and data appropriate to the audience.

Responsibilities

Review available freight for linehauls and routes to maintain the lowest-cost options within a private fleet.
Oversee Load Planners responsible for building routes, updating tracking information, and dispatching carriers.
Investigate and resolve internal issues affecting job performance, employee morale, or customer satisfaction, as well as issues raised by customers, suppliers, or clients.
Review procedures and work habits, implement steps to lower costs and improve performance, and introduce Lean concepts throughout the operation.
Schedule daily workload based on customer input, supplier dispute requests, PRRs, and warning letters.
Monitor and prioritize weekly customer and supplier disputes and escalation requests; compile supplier dispute data and chart supplier on-time shipping performance.
Track and document delivery performance, maintain organized shipping-document files, and analyze root causes of poor shipping performance.
Hire, train, appraise, discipline, and resolve conflicts among employees.
Maintain a safe work environment free from harassment, drugs, and workplace violence; promptly document and report issues, concerns, and incidents to management.