Supervisor, Operations

DSV•Sterling, VA

7d•$65,000 - $75,000•Onsite

About The Position

The Operations Supervisor is responsible for supervising and planning daily inbound, outbound, product-slotting, and customer communication activities, including labor scheduling, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the Supervisor oversees receiving, warehousing, and shipping in line with company service and cost objectives. The role includes hiring, training, assigning work, evaluating performance, addressing issues, and resolving problems. Associates are expected to meet company performance, safety, and quality objectives and comply with corporate and site-specific policies. The Supervisor manages operations to meet productivity, service, quality, client, and cost goals. They plan daily work based on work orders, arrival notices, customer instructions, priorities, and available resources; assign duties; monitor work quality and quantity; and address staffing, space, supply, and equipment needs. The role also involves communicating with senior management, client representatives, and the team, supporting continuous improvement, and assisting with physical operations as needed. The position is based in Sterling, Virginia, and is scheduled Monday through Friday from 11:30 a.m. to 8:00 p.m. The role may require flexible scheduling, including nights and weekends, and overtime as dictated by the business. Work takes place in a warehouse with temperatures that can range from mild to moderate in warmer and colder months.

Requirements

High school diploma or GED.
At least 3 years of experience in a logistics, distribution, or relevant environment.
At least 1 year of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Experience using RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate math skills to verify product quantities, count inventory, and perform related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, written communication, oral communication, leadership, supervision, and planning skills.
Ability to adapt to change and work effectively in a stimulating, fast-paced environment.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to work overtime, whether mandatory or voluntary, as dictated by the business.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate in warmer and colder months.
Physical ability to bend occasionally; walk and stand frequently; sit constantly; lift, carry, push, and pull 11–20 pounds; and reach above shoulder, squat, or kneel.
Satisfactory completion of a forklift training program.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review work activities, plan work, and support continuous improvement.
Keep senior management and client representatives informed of critical operational issues.
Develop and maintain systems and procedures for safe, profitable operations consistent with company policies and guidelines.
Manage operations to meet productivity, service, quality, and client objectives, including site operating agreement terms and client KPIs.
Implement and report cost-saving measures and suggest more efficient operating practices.
Apply communication and motivational techniques to supervise, counsel, and, when needed, discipline team members fairly.
Provide direction and support to Human Resources and assist with hiring, training, and professional development programs.
Participate in performance evaluations and provide input regarding promotions, wage increases, and other HR activities.
Oversee training and evaluation of warehouse staff, including training new employees or delegating training to experienced team members.
Plan daily work schedules by reviewing work orders, arrival notices, customer instructions, priorities, and available resources.
Assign duties to warehouse staff and monitor the quantity and quality of work throughout the day, providing guidance as needed.
Review pending work and trends and plan changes to warehouse space, supplies, equipment, or staffing as needed.
Assign supervisory duties to experienced team members serving as leads and monitor progress or issues.
Keep the Manager informed of progress and problems requiring attention, and hold regular staff meetings to assess status and discuss improvement ideas and developments.
Assist with physical operations as needed.
Deliver results by leveraging the skills of the right people at the right time and maintain team focus on customer satisfaction.
Provide ongoing growth and development opportunities and input into annual performance reviews for team members.
Support and train team members in adherence to corporate and client Standard Operating Procedures (SOPs).
Participate in cross-training activities and develop knowledge across multiple areas or departments to provide backup support.