Supervisor, Operations

DSV•Aurora, CO

7d•$70,080 - $91,320•Onsite

About The Position

The Operations Supervisor oversees daily inbound, outbound, product slotting, and customer communication activities, including labor scheduling, space utilization, equipment, and staffing. Under the direction of the Operations Manager or Distribution Center Manager, the supervisor oversees receiving, warehousing, and shipping to meet company service and cost objectives. The role includes hiring and training, assigning daily work, evaluating performance, addressing performance issues, and resolving problems. Associates are expected to meet performance, safety, and quality objectives and comply with corporate and site-specific policies. This role covers the back-week night shift: Thursday through Saturday, 5:00 p.m. to 5:30 a.m., with an alternating Wednesday every other week. The position is based at DSV’s Aurora, Colorado facility. The work environment is a warehouse with temperatures that may be unregulated and range from mild to moderate in warmer and colder months. Exposure to fumes, airborne particles, and toxic or caustic chemicals is rare; noise is usually low to moderate. The expected annual base pay range is $70,080–$91,320. Actual compensation depends on job-related factors, including experience, skills, education, certifications, and location. Benefits information is available through DSV’s Benefits Showcase; benefits and eligibility may vary by location and division.

Requirements

High school diploma or GED.
At least 3 years of experience in logistics, distribution, or a relevant environment.
At least 1 year of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and perform WMS functions.
English reading, writing, and verbal communication skills, including business communication.
Basic to intermediate mathematical skills for verifying product quantities, counting inventory, and related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational, personnel, written and oral communication, leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by the operation.
Ability to work overtime as dictated by business needs, whether mandatory or voluntary.
Ability to adapt to change and work effectively in a stimulating, fast-paced environment.
Ability to work in unregulated warehouse temperatures that may range from mild to moderate in warmer and colder months.
Ability to bend occasionally; walk and stand frequently; sit constantly; and lift, carry, push, or pull 11–20 pounds. The role may also require reaching above the shoulder, squatting, or kneeling.
Satisfactory completion of a forklift training program.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.

Responsibilities

Conduct staff meetings to review work activities, plan, and support continuous improvement.
Keep senior management and client representatives informed about critical operational issues.
Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity, service, and client KPI goals and comply with quality-system requirements and the site's client operating agreement.
Implement and report cost-saving measures, and suggest ways to improve operational efficiency.
Supervise, counsel, and when necessary discipline team members; provide direction and support to Human Resources.
Assist with hiring, training, and professional-development programs, and participate in performance evaluations and related HR activities.
Plan daily work by reviewing work orders, arrival notices, and customer instructions; assess priorities and resources and assign duties to warehouse staff.
Review pending jobs and trends and plan warehouse-space reorganizations and changes to supplies, equipment, or staffing.
Train new staff or delegate training, assess trainee progress, and assign additional duties as appropriate.
Monitor work quantity and quality throughout the day and provide guidance and advice.
Assign supervisory duties to experienced team members acting as leads and monitor progress or problems.
Keep the Manager informed of progress and issues requiring attention; hold regular staff meetings to assess operations and discuss improvements and developments.
Assist with physical operations as needed and use team members’ skills effectively to deliver results.
Maintain team motivation and focus on customer satisfaction, and provide ongoing growth and development opportunities.
Provide input to and conduct annual performance reviews for team members.
Support and train team members in adherence to corporate and client Standard Operating Procedures.
Participate in cross-training activities and provide backup support across areas or departments when needed.