Supervisor, Operations

Simon Property Group•Mission Viejo, CA

23d

About The Position

The Operations Supervisor works closely with mall staff to maximize customers’ shopping experience and tenant sales by helping ensure a clean, well-maintained, safe, friendly, and aesthetically pleasing environment, while preserving and enhancing the asset and implementing Simon standards. The supervisor assists the Operations Director in overseeing the center’s operational functions, projects, construction, and contracted services. The position also supports tenants, oversees contractors and staff, manages operating expenses and purchasing, and responds to day-to-day operational needs, including emergencies.

Requirements

High school diploma or GED.
Three years of experience in facility or maintenance operations in a supervisory position.
Ability to communicate effectively orally and in writing.
Proficiency with computers and programs such as Microsoft Office and other programs applicable to the property.
Ability to be flexible, prioritize and manage multiple projects, and solve problems in a timely manner.
Valid driver’s license.
Ability to lift and carry up to 50 pounds.

Responsibilities

Monitor contracted cleaning services and provide rigorous oversight.
Manage preventive and predictive maintenance, repairs, and construction work to sustain safe and reliable operations.
Read and interpret paper- or computer-based engineering drawings and schematic diagrams.
Work with the Operations Director and maintenance staff to ensure preventive maintenance is completed and related records and logs are maintained.
Maintain a safe environment and identify and eliminate hazards affecting mall staff, tenants, and customers; this may include administering and providing training for OSHA, ADA, EPA, and other regulated programs.
Work with security and local officials to plan and oversee a fire safety program.
Support preparation for emergency and disaster response.
Assist in developing expense, energy, and capital budgets.
Manage property operating expenses within or below budgeted levels.
Conduct condition assessments, personally or with consultants, to support long-range capital plans and budgets.
Oversee contractors performing capital work.
Interact with the Portfolio Director of Operations and Energy Services.
Support tenants under construction and ensure their construction activities match approved plans and comply with mall criteria.
Help tenants overcome government and permitting obstacles and build relationships with key government officials.
Coordinate and communicate with tenant coordination to ensure tenants open at or before the budgeted RCD.
Develop staff by enhancing their roles and broadening their experiences; recognize good performance and counsel poor performance effectively.
Complete performance reviews with thorough and objective feedback.
Resolve tenant lease and non-lease concerns related to facility operations.
Build relationships and frequently interact with civic leaders, including code officials and fire safety officials.
Maintain good tenant relationships through frequent interaction, effective follow-through, and participation in formal tenant meetings about facility operations initiatives.
Fulfill the Manager-on-Duty rotation and manage day-to-day activities as necessary, including emergency situations.
Manage the operations purchasing program and asset inventory.
Ensure all Services Agreements are current and compliant with the Simon Field Purchasing Policy.