Supervisor, Operations

Roadrunner•Hamilton, OH

6d•Onsite

About The Position

The Operations Supervisor is a critical execution leader within Roadrunner’s service center, responsible for ensuring daily dock, freight, and operational activities run safely, accurately, and with financial discipline. The role translates network strategy into operational execution while balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment. It helps protect shipment integrity, optimize load flow, maintain consistency across linehaul and local delivery functions, and contribute to terminal profitability and network efficiency. The supervisor oversees dock and terminal operations, supports cost and service center performance, maintains safety and regulatory compliance, and leads frontline personnel. The role coordinates with linehaul contractors, drivers, corporate teams, customers, and other external partners to ensure seamless freight movement and resolve operational issues. This is an onsite position in Cincinnati, Ohio, with a base salary of $65,000.

Requirements

Bachelor’s degree or 1–2 years of relevant operations or logistics experience, or an equivalent combination.
Demonstrated ability to supervise, train, and evaluate team members.
Solid analytical and mathematical skills, including the ability to interpret operational and financial data.
Proficiency in PC applications, including email, spreadsheets, and database systems.
Effective written and verbal communication skills and ability to engage across all levels of the organization.
Ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
Strong problem-solving capability in situations with limited standardization.
Forklift certification or ability to obtain it.
Ability to perform the described physical demands, including occasionally lifting objects up to 100 pounds.

Nice To Haves

Experience in transportation, LTL, warehouse, or service center operations.
Hazmat certification.
AS/400 experience.

Responsibilities

Oversee daily dock operations, including load planning, freight handling, and linehaul coordination.
Ensure freight is processed accurately, with proper routing, documentation, and data entry.
Maintain load quality and minimize damage, OS&D incidents, and rehandling.
Perform operational duties, including forklift operations, when needed to maintain continuity.
Monitor daily operating costs and identify opportunities to improve efficiency and margin performance.
Support budget attainment through effective labor utilization, contractor coordination, and workflow management.
Ensure billing, rating, payroll, and administrative processes are completed accurately and on time.
Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards.
Support contractor compliance with equipment standards, qualification requirements, and operational procedures.
Enforce freight security protocols and ensure adherence to company and regulatory policies.
Supervise, coach, and direct service center personnel, setting clear expectations and accountability.
Provide real-time feedback, performance management, and development support.
Foster ownership, teamwork, and operational excellence through visible leadership.
Partner with linehaul contractors, drivers, and internal teams to ensure seamless freight movement.
Communicate with corporate teams, customers, and external partners.
Resolve operational issues quickly using sound judgment in dynamic and variable conditions.