Supervisor, Operations

Cetera • St. Cloud, MO

37d • $63,000 - $85,000 • Hybrid

About The Position

The Supervisor, Operations leads a brokerage operations team responsible for delivering timely, accurate, and high-quality service to financial professionals, advisors, broker-dealers, and internal business partners. This role oversees day-to-day work distribution, service levels, quality standards, escalations, and process adherence while helping remove barriers that affect team performance. The Supervisor partners with internal departments, business leaders, vendors, training, quality control, and escalation resources to resolve operational issues, improve processes, and support a consistent advisor experience. Success in this role is measured by team performance against service, quality, productivity, risk, and compliance expectations, as well as the development and engagement of direct reports.

Requirements

• High school diploma or GED required; bachelor’s degree in business, finance, economics, or a related field preferred.
• Experience in customer service, brokerage operations, or financial services operations; prior experience leading, supervising, or coaching a team.
• Licenses or certifications: Series 99 or Series 7
• Preferred experience includes brokerage operations, advisor support, service center operations, quality control, escalation handling, vendor management, process improvement, or compliance-focused operational environments.

Responsibilities

• Lead and manage a brokerage operations team to ensure processes, guidelines, service levels, quality standards, and key metrics are achieved or exceeded. Approximately 10 direct reports.
• Review daily volumes, queues, team capacity, and performance metrics; adjust work distribution and priorities to support timely completion of operational work.
• Identify process issues, analyze root causes, and recommend practical improvements that strengthen efficiency, quality, service consistency, and risk mitigation.
• Partner with quality control, escalation, compliance, technology, training, and other operational partners to resolve complex issues and implement agreed-upon fixes.
• Hold regular team meetings and one-on-one discussions to communicate priorities, review performance, coach employees, and remove barriers to effective performance.
• Support hiring, onboarding, training, development, performance feedback, and career growth for direct reports in partnership with leaders and support functions.
• Maintain strong working relationships with internal departments, external vendors, and business leaders to support effective service delivery and issue resolution.
• Monitor, reinforce, and contribute to policies, procedures, and written supervisory procedures to support compliant, consistent, and well-controlled operations.
• Prepare and share applicable operational updates, metrics, and recommendations with leaders, business partners, or governance groups as needed.

Benefits

• Inclusive health, dental, vision, and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship.
• Easy access to mental health benefits to meet our team members and their families where they are.
• 20+ days of paid time off (PTO), paid holidays, and 2 paid wellness days to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities.
• 401(k) savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years.
• Paid parental leave to support all team members with birth, adoption, and fostering.
• Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more.
• Employee Assistance Program (EAP), LifeLock, Pet Insurance and more.
• Paid caregiver leave to provide time away from work when caring for an ill or recovering family member.
• Additional benefits such as an Employee Assistance Program (EAP), identity theft protection (LifeLock), pet insurance, and other voluntary benefits to provide extra peace of mind

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED