Supervisor, Operations

Roadrunner Transportation Services•Livermore, CA

8d•Onsite

About The Position

The Operations Supervisor is an execution leader within a service center, responsible for ensuring daily dock, freight, and operational activities are performed safely, precisely, and with financial discipline. The role translates network strategy into operational execution, balancing throughput, cost control, service quality, and compliance in a fast-paced less-than-truckload (LTL) environment. It supports shipment integrity, load flow, and operational consistency across linehaul and local delivery, while contributing to terminal profitability and network efficiency. The supervisor oversees dock operations, freight processing, load planning, linehaul coordination, service center costs, and administrative processes. The role maintains safety and regulatory compliance, supervises and develops frontline personnel, and coordinates with contractors, drivers, internal teams, customers, and external partners. It is an onsite position in San Francisco, California, with a base salary of $70,304–$80,000. The work involves strenuous physical activity in indoor and outdoor shop and dock environments, including exposure to loud noise and other operational conditions.

Requirements

Bachelor’s degree or 1–2 years of relevant operations or logistics experience, or an equivalent combination.
Ability to supervise, train, and evaluate team members.
Strong working knowledge of safety protocols, compliance standards, and hazardous materials handling.
Forklift certification or ability to obtain it.
Solid analytical and mathematical skills, including the ability to interpret operational and financial data.
Proficiency in PC applications, including email, spreadsheets, and database systems.
Effective written and verbal communication skills and ability to engage across all levels of the organization.
Ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
Strong problem-solving capability in situations with limited standardization.
Ability to perform strenuous daily physical activities; regularly sit, stand, walk, stoop, kneel, crouch, crawl, climb, balance, reach and handle items, work with fingers, and talk and hear others.
Occasionally lift objects up to 100 lb.

Nice To Haves

Experience in transportation, LTL, warehouse, or service center operations.
Hazmat certification.
AS/400 experience.

Responsibilities

Oversee daily dock operations, including load planning, freight handling, and linehaul coordination.
Ensure freight is accurately processed with proper routing, documentation, and data entry.
Maintain load quality and minimize damages, OS&D incidents, and rehandling.
Perform operational duties, including forklift operations, when needed to maintain continuity.
Monitor daily operating costs and identify opportunities to improve efficiency and margins.
Support budget attainment through labor utilization, contractor coordination, and workflow management.
Ensure billing, rating, payroll, and administrative processes are completed accurately and on time.
Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards.
Support contractor compliance with equipment standards, qualification requirements, and operating procedures.
Enforce freight security protocols and company and regulatory policies.
Supervise, coach, and direct service center personnel, setting clear expectations and accountability.
Provide real-time feedback, performance management, and development support.
Foster ownership, teamwork, and operational excellence through visible leadership.
Coordinate with linehaul contractors, drivers, internal teams, corporate teams, customers, and external partners to support seamless freight movement.
Resolve operational issues promptly using sound judgment in dynamic and variable conditions.