Supervisor, Operations

DSV•Monroe Township, OH

6d•$63,360 - $79,200

About The Position

The Operations Supervisor oversees labor management and daily planning for inbound, outbound, product slotting, and customer communication activities. The role manages labor scheduling, space utilization, equipment, and staffing, and supervises receiving, warehousing, and shipping in line with company service and cost objectives under the direction of the Operations Manager or Distribution Center Manager. The Supervisor also leads hiring and training, assigns daily work, conducts performance appraisals, addresses performance issues, and resolves problems. The position supports company performance, safety, quality, and policy objectives. It manages warehouse operations to meet customer and company goals, maintains communication with senior management and client representatives, and supports continuous improvement, cost savings, staff development, and adherence to standard operating procedures. The scheduled shift is 6:00 p.m. to 6:30 a.m. on Sunday, Monday, Tuesday, and every other Wednesday.

Requirements

High school diploma or GED.
At least 3 years of experience in a logistics, distribution, or relevant environment.
At least 1 year of supervisory experience.
Proficiency in Microsoft Office, including Excel, Word, and PowerPoint.
Ability to use RF scanners and WMS functions.
English reading, writing, and verbal communication skills.
Basic to intermediate mathematical skills to verify product quantities, count inventory, and perform related duties.
Strong attention to detail and accuracy, with the ability to complete tasks in a timely manner.
Good organizational and personnel skills.
Good written and oral communication skills.
Good leadership, supervision, and planning skills.
Ability to work flexible schedules, including nights and weekends, as required by operations.
Ability to adapt effectively to change and work in a stimulating, fast-paced environment.
Ability to work in warehouse temperatures that are not regulated and may range from mild to moderate in warmer and colder months.
Ability to bend occasionally; walk frequently; stand constantly; sit; and lift, carry, push, or pull 11–20 pounds, as well as reach above shoulder level, squat, or kneel.

Nice To Haves

Prior material handling equipment (MHE) certification or knowledge of basic MHE operation.
Satisfactory completion of a forklift training program.

Responsibilities

Conduct staff meetings to review work activities, plan work, and support continuous improvement.
Keep senior management and client representatives informed of critical operational issues.
Develop systems and procedures for managing operations, equipment, and products safely and profitably in accordance with company policies and procedures.
Manage operations to meet productivity, service, cost, and client KPI goals, and comply with the site's client operating agreement and quality-system requirements.
Identify, implement, and report cost-saving measures and suggest more efficient operations.
Supervise, counsel, and discipline team members as needed; provide direction and support to Human Resources.
Assist with hiring, training, and professional development programs, and participate in performance evaluations and related HR activities.
Oversee training and evaluation of warehouse staff, including assessing trainees' progress and assigning additional duties as appropriate.
Plan daily work by reviewing work orders, arrival notices, and customer instructions; set priorities and assign duties based on time sensitivity and available resources.
Review pending work and trends, and plan warehouse-space reorganization and changes in supply, equipment, or staffing levels.
Monitor work quantity and quality throughout the day and provide guidance and advice.
Delegate supervisory duties to experienced team members serving as leads and monitor their progress and problems.
Keep the Manager informed daily about progress and problems requiring attention.
Hold regular warehouse staff meetings to assess status, discuss improvement ideas, and communicate developments.
Assist with physical operations as needed.
Leverage team members' skills to deliver results and maintain motivation and customer satisfaction.
Provide team members with growth and development opportunities and conduct or contribute input to annual performance reviews.
Support and train team members in following corporate and client Standard Operating Procedures.
Participate in cross-training activities and provide backup assistance across areas or departments as needed.
Work overtime as dictated by business needs, whether mandatory or voluntary.