Supervisor, Operations

Saks•Dallas, TX

21d•$51,000 - $68,000

About The Position

The Supervisor, Operations oversees associates working in various roles across departments. The role reviews quality performance scores and coaches associates as needed. The supervisor updates the department communication board to assign associate workloads, evaluates workload, and adjusts resources as needed. The position also supports daily department operations, productivity, safety, training, communications, and coordination with other departments.

Requirements

Bachelor’s degree from a four-year college or university, or two or more years of related experience and/or training, or an equivalent combination of education and experience.
Attention to detail and ability to work independently.
Ability to multitask, with strong communication and organizational skills.

Responsibilities

Recruit, interview, and hire associates.
Maintain daily productivity and metric goals, and monitor department attendance.
Coach, motivate, and counsel associates as needed.
Provide training and information to improve accuracy and efficiency.
Proactively cross-train associates and maintain detailed records of each associate’s skill set.
Plan daily workflow, assignments, and priorities.
Coordinate with other departments to manage facility flow and meet distribution goals.
Maintain communication with the manager regarding department activities and issues.
Ensure safety guidelines are followed and promote a culture of safety in the work area.
Complete assigned administrative tasks.
Create, manage, and support recognition and communication programs.
Perform other duties as assigned.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) retirement plan
Basic life insurance
Supplemental life insurance
Disability insurance
Additional voluntary benefits, including critical illness, hospital, and accident insurance
Employee discount
Career advancement opportunities