Supervisor, Operations

CONA Services • Columbia, MO

7d • Onsite

About The Position

The Operations Supervisor works in a Distribution Center responsible for a combination of operational roles including Distribution, Merchandising, and Warehouse. This role provides leadership to employees through coaching and providing on-going performance feedback. Staffing responsibilities include interviewing, selection, and productive on-boarding and training experience. The supervisor is responsible for documentation, discussions, and follow-up. They oversee the check-out process of fleet, product, and drivers, conduct daily driver meetings, and hold the team accountable to delivery standards including DOT compliance, uniforms, and equipment needs. This may include Full Service issuing of keys, money bags, change funds, and route reviews. The supervisor may also have responsibilities in a dry warehouse facility, including oversight of limited warehouse operations such as handling inbound freight, daily inventory, and supervising warehouse employees. They communicate with other internal departments throughout the workday to manage opportunities that may impact the successful delivery and merchandising of our products. Collaboration with dispatch and warehouse departments ensures routes are planned and loaded correctly on the proper equipment. The supervisor effectively troubleshoots and implements solutions to meet customer needs, and manages and takes appropriate action on customer support tickets, following up with the customer or internal personnel, and closing tickets timely. They ensure proper staffing to meet business demands by reviewing and finalizing service schedules each week and assigning routes, ensuring adequate store coverage, proper scheduling, and customer service on weekends. As needed, the supervisor may work in the role of a frontline employee during staffing vacancies, training new employees, and working weekends and holidays to support the customer. The role manages and reviews weekly performance results, operating expenses, and labor budgets while meeting service needs, and reviews timekeeping records to ensure accurate payroll. Compliance with all audit and safety requirements, and ensuring accurate DOT and non-DOT requirements are met are crucial. The supervisor ensures company vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner. Completing employee observations to recommend improvements in performance and safety, and visiting customer accounts weekly to monitor adherence to merchandising standards to ensure customer satisfaction are also key responsibilities. Weekly performance audits of the team are completed as required.

Requirements

• High School Diploma or GED required.
• Minimum three years of work experience required.
• Valid Driver's License, current vehicle liability insurance, driving record within policy guidelines.
• Familiarity with Department of Transportation regulations.
• Intermediate computer application and technology skills; knowledge of how to operate a smart phone and/or laptop.
• Experience working with manual or powered pallet jacks and electrical forklifts.

Nice To Haves

• Bachelor’s degree preferred.
• Two years supervision or leadership experience preferred.
• Prior experience in consumer products, retail, warehouse, or delivery preferred.
• CDL certification preferred.

Responsibilities

• Provides leadership to employees through coaching and providing on-going performance feedback.
• Staffing responsibilities include interviewing, selection, and productive on-boarding and training experience.
• Responsible for documentation, discussions, and follow-up.
• Oversee the check-out process of fleet, product, and drivers.
• Conduct daily driver meetings and hold the team accountable to delivery standards including DOT compliance, uniforms and equipment needs.
• May include Full Service issuing of keys, money bags, change funds, and route reviews.
• May have supervisor responsibilities in a dry warehouse facility including the oversight of limited warehouse operations such as handling inbound freight, daily inventory, and supervising warehouse employees.
• Communicate with other internal departments throughout the workday to manage opportunities that may impact the successful delivery and merchandising of our products.
• Collaborate with dispatch and warehouse departments to ensure routes are planned and loaded correctly on the proper equipment.
• Effectively troubleshoot and implement solutions to meet the needs of our customers.
• Manage and take appropriate action on customer support tickets and follow-up with the customer or internal personnel.
• Close tickets timely.
• Ensures proper staffing to meet business demands by reviewing and finalizing service schedules each week and assigning routes.
• Ensures adequate store coverage, proper scheduling, and customer service on weekends.
• As needed, work in the role of frontline employee during staffing vacancies, training new employees, and work weekends and holidays to support the customer.
• Manages and reviews weekly performance results, operating expenses and labor budgets while meeting service needs.
• Reviews timekeeping records to ensure accurate payroll.
• Complies to all audit and safety requirements.
• Ensures accurate DOT and non-DOT requirements are met.
• Ensure company vehicles are well maintained and that related repairs and safety issues are addressed in a timely manner.
• Complete employee observations to recommend improvements in performance and safety.
• Visits customer accounts weekly to monitor adherence to merchandising standards to ensure customer satisfaction.
• Complete weekly performance audits of the team as required.

Benefits

• medical, dental, and vision insurance
• life insurance
• 401(k)
• paid time off
• wellness programs
• tuition reimbursement
• This role may be eligible to participate in an incentive program, subject to the rules governing the program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED