Supervisor, Operations

Roadrunner Transportation Services•Hamilton, OH

4d•Onsite

About The Position

The Operations Supervisor is an execution leader within a service center, responsible for ensuring daily dock, freight, and operational activities are conducted safely, accurately, and with financial discipline. The role translates network strategy into daily operations while balancing throughput, cost control, service quality, and compliance in a fast-paced LTL environment. It supports Roadrunner’s Smart Network™ by protecting shipment integrity, optimizing freight flow, and maintaining consistency across linehaul and local delivery functions. Success means operating a clean, compliant, high-performing dock, delivering reliable service, and contributing to terminal profitability and network efficiency. The position is onsite in Cincinnati, Ohio, with a base salary of $65,000. It involves supervising and developing frontline teams, coordinating with contractors, drivers, corporate teams, customers, and other partners, and stepping into operational duties such as forklift operation when needed. The work environment includes indoor and outdoor shop and dock areas, loud noise, and potential exposure to moving mechanical parts, fumes, chemicals, vibrations, and weather conditions. The role has substantial physical demands, including occasional lifting of objects up to 100 pounds.

Requirements

Bachelor’s degree or 1–2 years of relevant operations or logistics experience, or an equivalent combination.
Ability to supervise, train, and evaluate team members.
Working knowledge of safety protocols, compliance standards, and hazardous materials handling.
Forklift certification or ability to obtain certification.
Solid analytical and mathematical skills, including the ability to interpret operational and financial data.
Proficiency with PC applications, including email, spreadsheets, and database systems.
Effective written and verbal communication skills and ability to engage across organizational levels.
Ability to prioritize, delegate, and manage multiple tasks in a fast-paced environment.
Strong problem-solving capability in situations with limited standardization.

Nice To Haves

Experience in transportation, LTL, warehouse, or service center operations.
Hazmat certification.
AS/400 experience.

Responsibilities

Oversee daily dock operations, including load planning, freight handling, and linehaul coordination.
Ensure freight is processed accurately with proper routing, documentation, and data entry.
Maintain load quality and minimize damage, OS&D incidents, and rehandling.
Perform operational duties, including forklift operation, when needed to maintain continuity.
Monitor operating costs and identify opportunities to improve efficiency and margins.
Support budget attainment through effective labor utilization, contractor coordination, and workflow management.
Ensure billing, rating, payroll, and administrative processes are completed accurately and on time.
Maintain a safe and compliant work environment aligned with DOT, OSHA, and hazardous materials standards.
Support contractor compliance with equipment standards, qualification requirements, and operational procedures.
Enforce freight security protocols and company and regulatory policies.
Supervise, coach, and direct service center personnel; set clear expectations and accountability.
Provide real-time feedback, performance management, and development support.
Foster ownership, teamwork, and operational excellence through visible leadership.
Coordinate freight movement with linehaul contractors, drivers, and internal teams.
Communicate with corporate teams, customers, and external partners.
Resolve operational issues quickly using sound judgment in dynamic conditions.