Supervisor, Operations

Holland America/Princess Alaska-Yukon Land Operations•Alaska, AK

114d

About The Position

The Supervisor, Operations is a key leader in Guest Services operations in Skagway, Alaska. The role helps ensure a seamless guest experience by coordinating daily transportation logistics and fostering a culture of safety and service excellence. The supervisor leads the transportation services team and activities, schedules transportation operations, answers routine team questions using knowledge of company operations, products, and customer services, and carries out management responsibilities in accordance with company policies, objectives, and applicable laws and regulations.

Requirements

Current, valid driver's license with three years of clean driving record; a Motor Vehicle Report will be requested.
Must meet the company's clean driver eligibility requirements.
Current, valid Commercial Driver's License, Class B, with an air brake endorsement; this may be obtained through a company training course.
Must be certified as physically qualified through a Department of Transportation physical and drug screen; participation in a random drug testing program is required.
Minimum age of 21 for the CDL.
Must pass a pre-employment background check.
Dedicated to delivering excellent customer service to guests, coworkers, and vendors.
Must be eligible to work in the United States.
Proficiency in the use of computer business applications.
Ability to prioritize work, meet deadlines, maintain attention to detail, multitask, provide excellent customer service, and work in a team or group environment.
Ability to communicate clearly, verbally and in writing, with customers, employees, and management.
Ability to organize work, meet deadlines, maintain attention to detail and accuracy, and supervise and manage staff.
Ability to work in a fast-paced environment with multiple tasks and external influences.
Ability to work independently with minimal supervision while achieving daily goals.
Ability to support and comply with company policies, procedures, guidelines, and health and safety standards.
Ability to stand, walk, and work on feet for a minimum of eight hours per day.

Responsibilities

Supervise the transportation services team and transportation services activities.
Schedule transportation services activities and operations.
Use knowledge of company operations, products, and customer services to assist the team with routine questions.
Carry out management responsibilities in accordance with company policies, objectives, and applicable government laws and regulations.