Supervisor, Operations

AdaptHealth•Madison, WI

11d

About The Position

The Supervisor, Operations oversees operations performed within a branch and provides leadership, guidance, and coordination to ensure medical equipment, supplies, and services are delivered accurately and on time to patients’ homes. The role collaborates with organizational leadership, health systems, hospice partners, and community referral sources to improve patient services. It also manages branch logistics and inventory, supports patient care and equipment needs, and leads staff hiring, onboarding, training, performance, and development. The position is responsible for ensuring branch services comply with applicable laws, regulations, accreditation requirements, company policies, and patient confidentiality standards.

Requirements

Associate degree from an accredited college.
Five years of experience in HME leadership.
Valid and unrestricted driver’s license in the state of residence.
Strong ability to co-manage in a multi-site environment.
Ability to think independently.
Decision-making, analytical, and problem-solving skills, with attention to detail.
Strong verbal and written communication skills.
Excellent customer service skills.
Proficient computer skills and knowledge of Microsoft Office, specifically Excel.
Ability to prioritize and manage multiple projects.
Ability to learn new technologies and technical aptitude to understand data flow through systems and interactions between systems.

Nice To Haves

Bachelor’s degree preferred.
Relevant experience in health care, insurance customer service, claims, or billing preferred.

Responsibilities

Ensure branch services comply with applicable federal, state, and local laws, rules, regulations, and accreditation requirements, including requirements from CMS, the Department of Health, DOT, FDA, and OSHA.
Manage the logistics team by providing daily direction and communication so orders are routed efficiently and productivity and cost-per-delivery goals are met or exceeded.
Manage and control branch inventory; collaborate with department leaders to ensure customers receive goods and services in a timely, efficient, and clinically safe manner.
Place purchase orders in accordance with company restocking protocols.
Address service concerns, identify trends, and work with regional and department leadership to resolve concerns and improve the patient experience.
Conduct root cause analysis and problem resolution for operational issues, review customer-service failure trends, and implement communication or other measures to improve performance.
Maintain rapport with ordering physicians and referral sources; communicate changes in patient condition to physicians and others through visit reports and telephone communication.
Communicate consistently with regional and departmental leadership regarding delivery resources and organizational goals and metrics for patient care, safety, personnel, and maintenance.
Assist in resolving patient equipment problems under emergency conditions.
Assist with preventative maintenance, required service checks, and patient and environmental assessments of home respiratory equipment during scheduled patient visits.
Assume on-call responsibilities during non-business hours in accordance with company policy.
Follow procedures for personal protective equipment, infection control, and hazardous-material handling.
Maintain patient confidentiality and comply with HIPAA guidelines.
Select and hire qualified staff, ensure effective onboarding, and provide comprehensive training and regular feedback.
Set job expectations; plan, monitor, and appraise staff results; coach, counsel, and discipline employees; and develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
Establish annual department goals and objectives aligned with the organization’s strategic goals.
Perform other related duties as assigned.

Benefits

Comprehensive medical, dental, and vision coverage, eligible the first of the month following hire.
401(k) with company match.
Paid time off plans, including six paid holidays.
Employee Stock Purchase Plan.
Paid parental bonding leave.
Short- and long-term disability insurance.
Life and AD&D insurance.
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).
CVS Minute Clinic and Teladoc access.
Spousal Advantage Reimbursement Plan.
Identity Theft Protection and Legal Plan.