Supervisor, Operations

Maersk•United States of Americas, TX

About The Position

The Supervisor, Operations supervises and coordinates warehouse or stockroom activities involving ordering, receiving, storing, inventorying, issuing, and shipping materials, supplies, tools, equipment, and parts. The role plans inbound and outbound work to meet customer metrics, sets staffing and work assignments based on workload and shipping schedules, and monitors productivity and performance. The supervisor coordinates with Inventory Control to maintain inventory accuracy, manages departmental payroll, and supports employees with procedures and equipment for handling and storing stock. The role also investigates inventory discrepancies, establishes work procedures and schedules, communicates instructions, ensures safety procedures are followed, and addresses employee grievances and operational problems. This position directly supervises more than 20 Operations employees and performs supervisory duties in accordance with company policies and applicable laws, including interviewing, hiring, training, assigning and directing work, evaluating performance, recognizing or disciplining employees, and resolving complaints and problems. The stated schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with flexibility needed to meet operational goals.

Requirements

High school diploma or GED; or one to three months of related experience and/or training; or an equivalent combination of education and experience.
Must be authorized to work for any employer in the United States.

Responsibilities

Review the inbound appointment log and open-order report daily to plan work activities.
Plan inbound and outbound schedules to meet customer metrics.
Determine staffing needs based on workload and schedule staff accordingly.
Assign workers to duties based on workload and shipping schedules.
Review and update operational procedures and ensure they are communicated to and understood by warehouse associates.
Track productivity and evaluate performance by individual, function, and department.
Work with Inventory Control to achieve the highest possible inventory accuracy.
Manage department payroll.
Advise employees on handling items and on methods and equipment for handling, storing, maintaining, and shipping stock.
Trace item history to investigate inventory discrepancies and recommend corrective actions.
Determine work procedures, prepare work schedules, and expedite workflow.
Issue written and oral instructions.
Ensure proper safety procedures are followed.
Maintain harmony among workers and resolve grievances.
Interview, hire, and train employees; plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints; and resolve problems.