Supervisor, Operations Support Engineering

Vantor • Longmont, CO

1d • $93,000 - $135,696 • Onsite

About The Position

Vantor is seeking a Supervisor to lead the Operations Support Engineers, a mission-focused technical operations team supporting satellite ground systems, system health monitoring, anomaly response, and 24x7 operational readiness. This role will oversee day-to-day ground system operations while partnering closely with customers, vendors, service owners, product owners, engineering teams, and operations leadership to improve system performance, operator readiness, and mission outcomes.

Requirements

• Must be a U.S. citizen with an active Secret security clearance.
• Bachelor’s degree in engineering or related field. Four additional years of experience may be substituted for a degree
• 2-3 years of experience in satellite ground systems and operations.
• Strong troubleshooting skills and technical acumen
• Ability to a lead a 24x7 team in a collaborative environment
• Minimum of 1-2 years previous experience in management or as a project lead in a related technical or engineering field

Nice To Haves

• Manage and organize multiple projects and priorities.
• Experience in a Linux operating environment
• Experience with programming and scripting languages (e.g. Ruby, Python, Java)
• Experience with Amazon Web Services
• Familiarity with Kibana and Elasticsearch to perform calculations and data analysis
• Familiarity with GitHub
• Experience with build CI/CD systems like Jenkins, Travis, or Team Foundation Server (TFS)
• Strong ethical, cross-functional leadership abilities.
• High level of emotional intelligence and flexibility with diverse communication styles
• Strong ability to communicate at all levels of the organization and across departments.
• Strong problem-solving skills and ability to work with inquisitive, analytical, and problem-solving minds.

Responsibilities

• Lead, coach, and develop a technical operations team responsible for ground system monitoring, troubleshooting, anomaly resolution, and mission support.
• Manage team scheduling and staffing coverage for 24x7 operations, balancing mission needs, employee availability, workload, and coverage gaps.
• Oversee ground system telemetry trending, system health analysis, operational metrics, and reporting to support leadership awareness and engineering decision-making.
• Coordinate with operations leaders and technical teams to support major incident investigation, resolution, large-scale deployments, operational risk review, and lessons learned.
• Partner with service owners and product owners to establish KPIs, identify trends, and drive measurable improvements in operational performance.
• Advocate for operator needs, system improvements, and enhancement requests that improve team readiness, reduce recurring issues, and strengthen mission support.
• Support vendor relationships and investigations through recurring reviews, performance metrics, deliverables, and follow-up actions.
• Support the development and improvement of operational tools, automation, documentation, and cloud-based capabilities.
• Create and contribute to technical documentation, including operational procedures, proposals, design documentation, statements of work, and other support materials.
• Clearly and effectively communicate and coordinate with customers, external vendors, and internal stakeholders.

Benefits

• robust 401(k) with company match
• mental health resources
• student loan repayment assistance
• adoption reimbursement
• pet insurance
• incentive eligible with a target based on contribution, company performance, and/or individual results achieved

What This Job Offers

• Job Type: Full-time
• Career Level: Manager