SUPERVISOR, OPERATIONS AND COMPLIANCE

Denver Public Schools•Denver, CO

8h•$56,505 - $67,805

About The Position

Lead customer service, compliance, and family support operations for the Extended Learning and Community Schools (ELCS) Department by overseeing licensing compliance, program quality, stakeholder engagement, project execution, and team performance. Ensure all licensed school age child care programs and child care centers comply with Colorado Department of Human Services licensing requirements and District policies and procedures, while delivering consistent, effective, and high quality services across all programs and sites.

Requirements

Minimum Bachelor's or relevant work experience
Lead for racial and educational excellence and work to dismantle systems of oppression and inequity in our community, along with believing in and supporting all students so they feel seen and heard with access to high quality education.
Live and work with a permanent home address in Colorado while working with us.
Have the ability with or without accommodations to meet the physical demands of the position.

Responsibilities

Foster a positive department culture through collaboration, accountability, professionalism, continuous improvement, and exceptional customer service
Manage onboarding, licensing compliance, child care licenses, business licenses, and licensing databases for all Discovery Link sites, ensuring adherence to regulatory requirements
Develop and maintain systems for tracking child files, staff records, trainings, qualifications, licensing documentation, and compliance activities
Lead internal licensing inspections, annual site visits, quality assurance processes, and responses to licensing inspection reports in partnership with supervisors and leadership
Design, facilitate, and coordinate professional development and training opportunities for support staff; represent the department at licensing and quality meetings as needed
Oversee family support operations, including registration, scheduling, billing, account escalations, and customer service processes, ensuring an efficient and positive family experience
Lead the development, quality assurance, and implementation of family facing communications across multiple platforms, ensuring accuracy, accessibility, multilingual compliance, and alignment with department standards
Use data, dashboards, service metrics, survey feedback, and trend analysis to evaluate performance, improve operations, inform decision making, and strengthen program outcomes
Manage strategic projects and program initiatives by establishing priorities, overseeing work plans, mitigating risks, tracking milestones, and evaluating results for continuous improvement
Build and maintain strong partnerships with internal and external stakeholders, supervise and develop team members, and ensure consistent implementation of enrollment, communication, operational, and family engagement strategies across all sites
Other duties as assigned