Supervisor Off Track Betting Fixed Term Contract

Woodbine Entertainment•Toronto, ON

3d•Onsite

About The Position

A NEW BREED OF ENTERTAINMENT With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada. Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe. THIS IS A FIXED TERM CONTRACT POSITION JOB SUMMARY Reporting to the Manager, the Supervisor of Off Track Betting will oversee the day to day operational requirements of Greenwood Champions and to assist the Manager in meeting short and long term departmental goals. Key objectives will include budgetary goals, staffing and labour controls, wagering targets, identifying opportunities within our current processes and most importantly, ensuring exceptional customer service as we bring horse racing experiences to our guests and wow them with our hospitality.

Requirements

3 years experience in an office and/or food service environment.
General knowledge of accounting procedures and processes.
General knowledge of food & beverage industry.
Basic knowledge of Volante POS System, Kronos.
General computer skills in a Windows environment.
General communication, interpersonal and organizational skills are required to interact effectively with all levels of staff.
General ability to work in a fast-paced, team environment
Certificate or diploma in Business Administration or Management and/or equivalent work experience.

Nice To Haves

General knowledge of the horse racing industry is an asset.
Prior work experience in a Pari-Mutuel environment an asset.
Prior certification in WHMIS, Food Handling and Smart Serve an asset.

Responsibilities

Lead by example, to exhibit, encourage and motivate WEG’s Values and Beliefs
Monitor and maintain a safe and welcoming environment for our team members and patrons of Greenwood.
Train and assist all Hospitality Attendants and Player Service Representatives in all aspects of the operation.
Organize and control staffing schedules and payroll through our Kronos system.
Appraise and monitor performance of personnel and conduct performance coaching when required.
Ensure that the Liquor License Act and Government regulations are adhered to and correct/record any deviation.
Assist in recruitment and hiring of team members.
Maintain food and beverage costs at optimal levels.
Various administrative tasks including but not limited to auditing and balancing sales data and preparing for submission to Finance.
Monitor the planning and organizing of efficient preparation and production of food and beverage.
Monitor the presentation and display of food products, menu boards, OLG products and race programs.
Monitor the quality and quantities of all food and beverages served in the stand and bar.