Supervisor of Shelter Operations

Hope of East Central Illinois•Charleston, IL

10d•Onsite

About The Position

Be the Leader Behind the Mission! This is an exempt, full-time position from 8 a.m. until 4 p.m. Monday- Friday, with some flexibility necessary. The role is primarily responsible for the operations of the shelter and reports to the Director of Housing.

Requirements

A Bachelor’s degree is preferred but will consider Associates degree with related work experience.
Supervisor experience preferred.
Must be a responsible, mature individual who is capable of handling emergencies in crisis situations.
Must be flexible and willing to work with a wide variety of adults and their dependent children.
Should have excellent communication skills.
Reliable transportation, valid driver’s license, and proof of auto insurance coverage required.
40 Hours of domestic violence training and successful completion of a background check required.
Must agree to sign a confidentiality form indicating that the privacy of HOPE clients, staff and volunteers will be maintained
Must be willing to become a Certified Domestic Violence Professional within one year of hire.

Responsibilities

Cover hotline during work hours and back up when necessary
In collaboration with the Director of Housing and Supervisor of Services; hire and schedule shifts for part-time Shelter Advocates and complete monthly shelter schedule.
Supervise Shelter Advocates.
Train and supervise on-call staff, including completion of weekly on-call timesheets
In collaboration with the Supervisor of Services, train Shelter Case Managers, Shelter Advocates and Interns
Document all advocacy, training and community outreach activities
Follow and enforce shelter guidelines
Supervise and participate in housecleaning, ensuring that the shelter is clean and up to code, including health inspections and fire inspections
Perform some building maintenance and repair, and report maintenance problems to supervisor
Keep accurate account of food supplies, clothing, hygiene items and other shelter inventory; oversee grocery shopping
Assist with fundraisers
Office duties such as filing, answering phones, and greeting the public
Overviewing documentation from the staff you supervise and helping with file service management
Perform staff meetings and staff supervision for Shelter Advocates.
Keep record of intern and volunteer hours and evaluations, and report back to the Director of Outreach and Prevention
Assist with maintaining electronic management of clients in shelter via Osnium
Provide support to clients when necessary
Assist with file reviews
Assist in keeping server files up to date
In collaboration with the Director of Housing and the Director of Services, update shelter guidelines and procedures and other forms per DHS guidelines
Other duties assigned