Supervisor of Plan Building

Personify Health•Tempe, AZ

3d•$57,000 - $75,000•Remote

About The Position

Ready to lead the team that turns complex benefit designs into flawlessly configured plans? Every benefit plan Personify Health administers starts with someone building it right — and that work lives here. The Plan Building team is responsible for translating client benefit designs into accurate, compliant configurations for new groups, renewals, and mid-year changes, and the quality of that work flows directly into claims accuracy, client satisfaction, and operational performance. As Supervisor, you're the person who keeps that engine running — developing your team, catching issues before they become problems, and driving the process improvements that make the whole operation more efficient. When plan builds are accurate and on time, everything downstream works the way it should.

Requirements

High school diploma or GED required
5+ years of plan building experience required
Strong knowledge of CPT/HCPCS coding and claims processing logic
Working knowledge of ACA, Mental Health Parity, and applicable federal regulations governing plan design
Ability to read, interpret, and draft benefit plan documents, correspondence, and configuration instructions
Proficiency in creating and maintaining process documentation and standard operating procedures
Analytical capability to diagnose and resolve plan configuration issues involving multiple variables

Nice To Haves

post-secondary degree preferred
Experience with employee benefits administration, including self-funded health plans, preferred
Prior people management or supervisory experience preferred
Experience with QicLink, HEALTHpac, and/or GIAS preferred

Responsibilities

Lead and develop a team of Plan Building Coordinators and Specialists: Own the full employee lifecycle for your team — hiring, onboarding, training, performance management, recognition, and retention — in close partnership with your manager.
Own quality assurance across completed plan builds: Conduct QA reviews to ensure benefit configurations are accurate, compliant, and aligned with client intent before they go live.
Manage daily claim configuration queues: Monitor and prioritize workflow across the team to keep configurations moving on time and within service standards.
Serve as the subject matter expert on plan-building processes: Troubleshoot complex configuration issues, answer escalated questions, and provide guidance that keeps the team unblocked and moving forward.
Drive process improvement initiatives: Lead or support efforts to improve plan building quality, efficiency, and consistency — identifying gaps, standardizing procedures, and implementing solutions.
Build and maintain policies and procedures: Support the development and documentation of Plan Building standards that keep the team aligned and audit-ready.