Specialty Pharmacy Supervisor of Patient Services

Shields Health Solutions • Portland, OR

8d • Hybrid

About The Position

Provide support to the Manager of Patient Services, as well as workflow/productivity evaluation and supervision of team members. Responsible for directly supervising a team of exempt and/or non-exempt employees. Tasks will include: Setting targets & expectations, timecards review, performance evaluations & coaching (Maximum of 10 FTE’s).

Requirements

• High school diploma or equivalent
• Experienced pharmacy technicians who are registered with the State of employment and nationally certified as a CPhT.
• Applicant will commit to obtaining the required certification within a mutually agreed upon timeframe if needed for a particular state or updated at the time of employment.
• Desire and aptitude for leading and developing others
• Ability to establish credibility within a team environment
• Very organized with attention to detail
• Great interpersonal skills
• High integrity
• Dependable
• Good listener
• Effective communicator
• Highly proficient in Pharmacy Operating Systems and EMR's
• Working knowledge in Microsoft Office products

Nice To Haves

• 3+ years of pharmacy technician experience
• 1+ years of Pharmacy Liaison experience
• Energetic and highly motivated team player

Responsibilities

• Review Staff messaging/Epic pools to make sure work is done in timely manner
• Review email communications-step in when needed for FFT communications/delivery slip concerns
• Trouble shoot work flow questions as needed when liaisons reach out
• PA log- review PA log activity report weekly and report gaps to responsible party
• Spot check random disease states throughout the week
• Evaluate TelemetryRx completion throughout the week, arrange for backup as needed
• Observe/evaluate people's workflow provide feedback
• Assist with weekly staff meeting agendas
• Assist with Kick off calls for new roll out
• Promoting collaboration between refill technicians, pharmacy liaisons, pharmacy operations staff, and PSC staff
• Evaluate, make recommendations and implement changes to processes and workflows based upon the direction of the MPS
• Weekly review of Telemetry lists and follow up with team regarding opportunities for positive patient interactions and workflow improvements
• Assist with new hire onboarding requirements: Collect all required information for access i.e. DOB, SSN, immunizations, phone number, address
• Access requests: after new liaison gets access to sites, to confirm they are good to go i.e. Epic, willow, provider status, epic documentation capabilities at Hospital Partner
• Follow up with IT as needed
• Supportive role in clinic training as needed

Benefits

• Equal employment opportunities to all employees and applicants for employment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED