Pharmacy Patient Advocate - Specialty Pharmacy

Ochsner Clinic Foundation • New Orleans, LA

3d • Onsite

About The Position

This job works hand in hand with the specialty pharmacy team members, referring doctors, nursing staff, and care coordinators by completing prior authorizations on behalf of the prescriber. Works directly with patients to determine eligibility for medication and financial assistance programs. Ensures patients receive timely access to their prescribed medications. Assists the specialty team as necessary. Participates in special projects/committees as needed. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties. This job description is a summary of the primary duties and responsibilities of the job and position. It is not intended to be a comprehensive or all-inclusive listing of duties and responsibilities. Contents are subject to change at Ochsner's discretion.

Requirements

• High School diploma or equivalent
• 2 years experience as a Pharmacy Technician.
• Current Pharmacy Technician Certificate issued by the Louisiana Board of Pharmacy
• Must have computer skills and dexterity required for data entry and retrieval of patient information.
• Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
• Negotiation skills to assist the patient in navigation of the health care system.
• Ability to maintain highly confidential and sensitive information.
• Ability to multitask.
• Work independently and within a team.
• Strong interpersonal skills.

Nice To Haves

• Experience in specialty pharmacy

Responsibilities

• Completes prior authorizations.
• Enrolls under/uninsured patients to appropriate patient assistance programs.
• Communicates and acts as liaison between insurance company, patients, providers, and specialty pharmacy team.
• Maintains documentation relative to the job.
• Assumes responsibility for professional development and continued education.
• Assists with special projects/ committees.
• Performs all job duties in accordance with Ochsner Specialty Pharmacy policies and accrediting bodies.
• Adapts behavior to the specific patient population, including but not limited to: respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
• Other related duties as required.
• Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
• Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Benefits

• Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED