Supervisor of Maintenance, Bus

Massachusetts Bay Transportation Authority•Everett, MA

About The Position

The Supervisor of Maintenance is responsible for planning and supervising the maintenance, repair, and servicing of assigned revenue vehicles and equipment to ensure maximum productivity and compliance with safety and operational standards. The role directly supervises the department workforce and supports oversight of employees, trades, equipment, work activities, safety, service reliability, and operational needs through regular in-person presence at assigned work sites. Additional responsibilities may focus on one or more departments or locations. The Supervisor helps maintain facilities and physical assets, develop and implement inspection and maintenance programs and work standards, schedule vehicle maintenance, oversee materials handling and payroll integration, track labor budgets, and audit maintenance and repair operations. The position requires work at assigned locations and shifts, driving to work sites or transporting crews or equipment as needed, and responding to emergencies outside regular hours when directed.

Requirements

High school diploma or GED from an accredited institution.
Five years of experience in transportation equipment repair and maintenance and/or administration of maintenance and repair of a fleet of transportation vehicles.
One year of related supervisory or lead experience.
Valid driver’s license in accordance with MBTA policy.
Valid Class B Commercial Learner’s Permit (CLP), with general knowledge, air brakes, and passenger endorsements, before filling the position.
Effective organizational, analytical, communication, time-management, and problem-solving skills.
Strong communication skills with employees, management, vendors, contractors, union representatives, and other stakeholders.
Proficiency in Microsoft Word, Excel, database systems, PeopleSoft, Mainframe applications, maintenance tracking systems, and other systems as required.
Excellent customer service and conflict-resolution skills, and ability to provide courteous and professional service to internal and external customers.
Availability to work any shift, schedule, location, maintenance facility, shop, yard, garage, carhouse, field location, vendor location, or other assigned work site.
Ability to work all shifts and locations as assigned or required, including up to 24 hours per day, seven days per week as necessary during severe weather, emergencies, service disruptions, or other circumstances affecting service or safety.
Ability to supervise and work effectively with a diverse workforce.
Ability to determine the time, materials, staffing, equipment, and labor needed to complete assigned work or projects.
English language skills sufficient to perform the position effectively.
Ability to read, comprehend, communicate, and respond effectively to instructions, orders, signs, notices, and inquiries in English.
At least 18 years of age, except for participants in an approved high school internship or co-op program.
Ability to commute to assigned work locations in the Boston, Massachusetts metro area.
Ability to work effectively, independently, and as part of a diverse workforce team, and to supervise when required.
Ability to follow MBTA rules, regulations, collective bargaining agreements where applicable, and policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Satisfactory work record for the two years immediately before the posting’s closing date, subject to the stated student and recent-graduate exception.
Ability to pass a CORI check, comprehensive background screening, and/or medical clinic screening, potentially including a physical examination and drug and alcohol screenings.
Legally authorized to work in the United States on an unrestricted basis; a U.S. Social Security Number is required before starting, and employees must complete Form I-9.

Nice To Haves

Bachelor’s degree in Business, Engineering, Automotive Technology, or a related field from an accredited institution.
Additional experience in a supervisory capacity.

Responsibilities

Ensure assigned facilities and physical assets are protected and maintained in good condition.
Ensure safe work practices are followed.
Assist in developing and modifying inspection and maintenance programs.
Assist with implementing and administering uniform work standards to improve productivity and performance.
Schedule maintenance of buses and other MBTA vehicles and equipment under the supervisor’s control.
Supervise inventory and non-inventory materials handling within the facility.
Oversee employee payroll recording, interface, and schedule integration.
Track labor budgets for operating and capital projects.
Audit maintenance and repair operations, verify workmanship quality, and implement corrective action when necessary.
Ensure budgetary goals are met and work is completed in a timely and cost-effective manner.
Provide in-person oversight of work activities, employees, trades, equipment, safety, service reliability, and operational needs at assigned work sites.
Drive a company or personal vehicle to visit work sites and/or transport crews or equipment as needed.
Respond professionally and courteously to inquiries from customers, vendors, and co-workers.
Work any shifts and locations assigned or directed.
Respond to emergencies as directed, including outside regularly scheduled work hours.
Uphold the Authority’s rights and interests while building and maintaining effective employee relationships.
Help manage the workforce through fair and consistent application of Authority rules, regulations, collective bargaining agreements where applicable, and policies, including EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Perform other assigned duties and projects.