Supervisor of Homeless Outreach Mobile Engagement (HOME)

Directions for Living•Largo, FL

4d•$67,500 - $67,500•Onsite

About The Position

This is a professional supervisor position that providing supervisory oversight for Homeless Outreach Mobile Engagement under the Housing First Division. Homeless Outreach help adults and families living without homes, or who are at risk of homelessness, by linking them to a variety of resources and providing behavioral health care throughout the community, including at local shelters. Our Homeless Outreach program provides three types of outreach (1) jurisdictional street outreach, pairing an Outreach worker with a Law Enforcement officer who both canvas areas within their jurisdiction looking for and engaging with individuals and families who are living street homeless, (2) dispatchable street outreach and (3) targeted street outreach which are aimed at assisting the most high risk populations. The Supervisor – Homeless Outreach Mobile Engagement will play an integral role of support, coaching and guidance for a pair of Street Outreach teams who are working with adults and families living without homes, or who are at risk of homelessness and may be dealing with substance abuse, mental health or co-occurring mental health & substance abuse concern. The Supervisor – Homeless Outreach Mobile Engagement will ensure that the Street Outreach team services being delivered are individualized, recovery-focused and allow individuals the opportunity to learn how to manage their own recovery and advocacy process. This position will be a subject matter expert on behavioral health case management and homeless interventions that serve to enhance the development of recovery, natural supports, as well as coping and self-management skills. The supervisor will ensure that the Street Outreach team services emphasize personal safety, self-worth, confidence, and growth, connection to the community, boundary setting, planning, self-advocacy, personal fulfillment, and development of social supports, and effective communication. The position will monitor that the Street Outreach team services provided emphasize the acquisition; development; expansion of rehabilitative skills needed to move forward in recovery. The supervisor will ensure that the Street Outreach teams collaborate with other service providers, such as psychiatry, SOAR, and behavioral health services. If the adult or family are not engaged in and need these other services, the supervisor will provide education on these services and help to coordinate initiation, as clinically appropriate. If these services are recommended, but the adult or family are not yet willing to engage, this should be documented in the service notes, and the supervisor will be responsible for reviewing and monitoring the documentation. This is a field position. The Supervisor – Homeless Outreach Mobile Engagement is responsible for ensuring an annual client facing client care number of 10,716 hours which reflects the minimum annual number of 1,786 hours of client facing client care per each member of the outreach team (6). Achieving the minimum required weekly, monthly and annual client facing client care hours is an essential function of this position. Directions for Living is an essential services provider. All Directions for Living employees must be willing and able to provide vital support and essential services to the people that we serve in the event of an emergency, pandemic or other disaster situation.

Requirements

Bachelor’s degree in the Human Services field.
A minimum of two years’ leadership experience within an outpatient community mental health organization, homeless services organization or social service agency.
Must have or immediately acquire knowledge of all community resources.
Must be computer literate and be proficient in Outlook, Excel spreadsheets, and Microsoft Word.
Must be able to work proficiently in a Windows environment and be able to learn other software applications quickly.
Must be competent in the use of electronic health records, and be able to use multiple electronic systems including the Pinellas Homeless Information Management System (P-HMIS).
Must have reliable transportation and be able to use personal vehicle to transport clients.
Must have and maintain clear driving record.
Must have valid Florida Driver License.
Must maintain required automobile insurance coverage.
Must pass the annual vehicle inspection.

Nice To Haves

Subject matter expert on behavioral health case management and homeless interventions.

Responsibilities

Providing supervisory oversight for Homeless Outreach Mobile Engagement under the Housing First Division.
Playing an integral role of support, coaching and guidance for a pair of Street Outreach teams.
Ensuring that Street Outreach team services are individualized, recovery-focused and allow individuals the opportunity to learn how to manage their own recovery and advocacy process.
Ensuring that Street Outreach team services emphasize personal safety, self-worth, confidence, and growth, connection to the community, boundary setting, planning, self-advocacy, personal fulfillment, and development of social supports, and effective communication.
Monitoring that the Street Outreach team services provided emphasize the acquisition, development, and expansion of rehabilitative skills needed to move forward in recovery.
Ensuring that the Street Outreach teams collaborate with other service providers, such as psychiatry, SOAR, and behavioral health services.
Providing education on services and helping to coordinate initiation, as clinically appropriate, if the adult or family are not engaged in and need other services.
Reviewing and monitoring documentation related to client engagement willingness for services.
Ensuring an annual client facing client care number of 10,716 hours, reflecting the minimum annual number of 1,786 hours of client facing client care per each member of the outreach team (6).
Achieving the minimum required weekly, monthly and annual client facing client care hours.
Being willing and able to provide vital support and essential services to the people that we serve in the event of an emergency, pandemic or other disaster situation.