Case Manager - Homeless Outreach
About The Position
Case Manager – Homeless Outreach Make a Difference Where It Matters Most Are you passionate about helping individuals rebuild their lives? Do you believe that stable housing, compassionate support, and recovery-focused care can transform lives? If so, we'd love to have you join our team. As a Case Manager, you'll work directly with adults experiencing chronic homelessness who have co-occurring serious mental illness (SMI) and substance use disorders. You'll provide intensive, community-based services that help individuals secure housing, improve daily functioning, manage mental health symptoms, and achieve greater independence. This is a highly rewarding role for someone who enjoys building meaningful relationships, meeting people where they are, and making a lasting impact in the community.
Requirements
- Bachelor's degree in Social Work, Psychology, Rehabilitation, Human Services, or a related field; or Four years of equivalent experience in a community mental health setting.
Nice To Haves
- Experience working with individuals experiencing homelessness, serious mental illness, and/or substance use disorders.
- Knowledge of recovery-oriented care, trauma-informed practices, Motivational Interviewing, and evidence-based behavioral health interventions.
- Understanding of community mental health systems, case management practices, and applicable laws and regulations.
- Ability to build strong partnerships with community organizations and service providers.
- Excellent communication, organization, and problem-solving skills.
- Ability to work independently while collaborating effectively within a multidisciplinary team.
- Professional judgment and emotional resilience when responding to challenging behaviors or crisis situations.
Responsibilities
- Build trusting, respectful relationships with clients while fostering hope and supporting recovery.
- Conduct outreach in locations where individuals experiencing homelessness are commonly found, including shelters, day centers, food kitchens, the Frank Williams Housing Resource Center, and other community partner agencies.
- Help clients obtain and maintain safe, affordable, and stable housing.
- Teach and reinforce independent living skills, including budgeting, personal care, medication management, communication, and other daily living activities.
- Support clients in overcoming barriers to recovery through individualized, strengths-based service planning.
- Utilize Motivational Interviewing and other evidence-based practices to engage clients in services.
- Coordinate care and connect clients with community resources such as peer support, outpatient treatment, vocational services, healthcare providers, and other supportive programs.
- Assist with crisis prevention and intervention when needed.
- Educate and collaborate with family members and natural supports when appropriate.
- Provide transportation and accompany clients to appointments, housing meetings, and community activities as medically necessary.
- Complete timely, accurate documentation in accordance with agency and regulatory standards.
- Collaborate with an interdisciplinary team to ensure high-quality, person-centered care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
