Supervisor of Collections (Retail Lending)

First National Bank Of Pennsylvania • Pittsburgh, PA

4d • Onsite

About The Position

This position is primarily responsible for managing the activities of the Collections department, deciding proper action in larger and complex accounts, managing the department workflow and overseeing the training of staff in order to protect the Bank from loss and improve asset quality.

Requirements

• BA or BS
• 3 years experience
• Excellent project management skills
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical and interpersonal skills
• Excellent customer service skills
• Ability to use a personal computer and job-related software
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience with collection-related policies, procedures and government regulations including the Fair Debt Collection Act.

Responsibilities

• Oversees and manage the activities of the department by coordinating all collection efforts, ensuring that collection efforts are being carried out according to Bank policies and procedures and with the Fair Debt Collections Act (FDCA) to obtain acceptable delinquency rates and charge-offs for the corporation.
• Manages larger and complex accounts by collaborating with adjustors on special strategies, ensuring that all legal remedies and collection efforts have been implemented according to Bank policies and procedures and government regulations to reduce delinquencies with charge-offs.
• Oversees the training of staff by designing effective and efficient training methods, ensuring that the implementation of training is effective and efficient and monitoring the actual skills and abilities of staff to achieve established goals and objectives in accordance with FDCA requirements and Bank policies and procedures.
• Manages department workflow by organizing workflow and coordinating adjustor work hours with collection requirements where emphasis is placed on appropriate issues to increase productivity.
• Develops and maintains a personal program for maintaining an adequate level of knowledge in loan adjustment, other banking matters and personal skills and demonstrates personal and interpersonal behavior, attitude, judgment, communication and initiative with customers and employees in order to ensure an acceptable degree of performance.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.
• Compliance with regulatory laws and company procedures is a required component of all position descriptions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees