Collections Supervisor

Signature Aviation•Orlando, FL

11d

About The Position

Coordinates and supervises activities of the department responsible for the collection and final resolution of receivables due to the organization. Improve cash collected, reducing days sales outstanding (DSO) and risk exposure in the regions/portfolio assigned.

Requirements

Bachelor's Degree, supplemented by a minimum of 2-3 years of credit and collections experience or an equivalent combination of education, training, and experience.
Strong communication (written and verbal) skills.
Proficiency in Microsoft Excel skills, including Pivot Tables, VLOOKUP, and advanced formula use
Ability to meet goals and deadlines in a fast-paced, performance-driven environment.

Nice To Haves

Prior experience in B2B collections and global collections preferred

Responsibilities

Oversees the activities of the team that processes and collects past-due balances
Assists with credit recommendations and credit control to other business units, such as Sales and Finance teams
Promote and provide exceptional customer service
Conduct data and process analysis
Prepares collections reports for month/quarter end
Provide support to the department and its team members
Ensure collection strategies and policies are followed to reduce risk exposure and potential loss
Engage in direct dialog with customer-level contacts to resolve collections issues
Assist with the AR Closing of the assigned portfolio of accounts/regions
Collaborate with management regarding the AR process and the status of each sub-ledger, specifically around key customer accounts
Investigate and resolve highly sensitive collections or receivables problems
Ensure all functions are performed efficiently and take corrective action to correct, if necessary
Assist team members with the analysis of accounts and cash reconciliation.
Propose resolutions to minimize potential bad debt write off.
Identify opportunities to gain efficiencies through system and process improvement, seek opportunities to streamline processes further
Understand and apply accounting principles
Ability to effectively coach, give performance feedback and provide development opportunities within the department
Educate, coach, and mentor a team of Collections Representatives to ensure all applicable processes are followed effectively and efficiently in accordance with expected benchmarks.