Collections Supervisor

Sunbit•Las Vegas, NV

13d•Onsite

About The Position

The team at Sunbit is looking for an organized, ambitious, and service-oriented Collections Supervisor for our Las Vegas, Nevada office. As a Collections Supervisor, you are responsible for upholding Sunbit’s Customer Care Core Values, which include building a positive team and family spirit. An ideal Collections Supervisor provides a motivating and productive environment, helping to build and lead a team of 10-20 Collection Associates.

Requirements

3 years experience in collections or Sales
High volume call center inbound and outbound
Must have managed min team size 12-20 agents.
Outstanding verbal and written communication skills
Proficient computer and analytical skills
Excellent organization and leadership abilities
Available to work early morning, evening, and/or weekend shifts
Great people skills and ability to build rapport

Nice To Haves

Knowledge of Five9 and Verint is a plus

Responsibilities

Hire, Coach, and Develop new and existing associates
Oversee and engage in collections efforts with an experienced staff of Collectors trained to pursue delinquent accounts in a professional and courteous manner
Coach agents to gain knowledge and skills for excellent Customer Service and Collections practices
Lead weekly and monthly team huddles, presenting coaching programs for employee career advancement and employee retention
Assist with questions and/or escalations of customer and employee concerns
Monitor agent performance and provide monthly evaluations
Help develop and implement new policies and optimize current processes
Motivate and encourage agents through positive communication and feedback
Enforce Company policies for quality work and performance while ensuring compliance
Monitor employee time cards and scheduling for payroll submissions
Participate in interviews, administration of write-ups, termination, and co-worker improvement plans per company’s guidelines

Benefits

Join a A Most Loved Workplace and #306 on the 2022 Inc 5000 list
Mission driven + empowered + collaborative environment
State of the art customer care contact center
Competitive pay and stock options
12 days of PTO your first year with increases thereafter + Holiday Pay
Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
Newly added HSA and Pet Insurance
401K Plan with Matching
Casual Dress
Other fun team events and Spirit Days
Open door policy / Open office floor plan