Supervisor of Clinical Operations

UnitedHealth Group•Lake Elsinore, CA

2d•$60,200 - $107,400•Onsite

About The Position

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together. Optum’s Pacific West region is redefining health care with a focus on health equity, affordability, quality, and convenience. From California to Oregon and Washington, we are focused on helping more than 2.5 million patients live healthier lives and helping the health system work better for everyone. At Optum Pacific West, we care. We care for our team members, our patients, and our communities. Join our culture of caring and make a positive and lasting impact on health care for millions.

Requirements

High school diploma, G.E.D. or equivalent
2+ years of experience in a leadership role
Proficiency in Microsoft office applications (Word, Excel)

Nice To Haves

4+ years of experience in a healthcare setting
Managed care and/or ambulatory care experience
Experience leading projects or team
Proven resilient and adaptive to changing environments
Demonstrates an innovative and continuous improvement mindset

Responsibilities

Coordinates resources, supervises teams, and is accountable for day-to-day clinic operations
Leads clinic team including medical receptionists, medical assistants, and/or LVNs
Collaborates with clinicians and ancillary leaders to coordinate and deliver quality care
Ensures resolution of patient concerns or operational challenges using defined processes, expertise and judgment, and escalates as appropriate
Monitors performance and utilizes data to deliver results on key metrics such as access, quality, practice efficiency, and budget
Regularly conducts care walks to ensure consistent execution of standard work and provides coaching and retraining when necessary
Supports an engaged and productive site/team culture through routine communications including daily huddles, 1 on 1s, and staff meetings
Recruitment, onboarding, and development of team
Ensures adherence with organizational and regulatory policies by following established procedures, defined business plan, and consulting respective support functions as needed
Lead/participate on short term special projects as assigned
May support multiple locations
Other duties as assigned