Supervisor of Clinical Coordinator - F/T Days

Hackensack Meridian Health•North Bergen, NJ

2d•Onsite

About The Position

The Supervisor of Clinical Coordinator is responsible for all activities related to Capacity Management including, but not limited to, coordinating admissions and discharges, patient placement, and the patient flow required to provide appropriate, effective, and efficient patient care. This role is empowered to remove barriers and bottlenecks related to patient placement and flow. Notifies and communicates with Nurse Managers, Administrative Supervisors, Physicians, Medical Directors on Call, and Administrator on Call when appropriate.

Requirements

Bachelor's degree in Nursing.
Minimum of 3 years of professional nursing experience in an acute care setting.
Knowledge of nursing principles, practices, and techniques.
Knowledge of state and agency laws and regulations governing professional nursing practices.
Excellent written and verbal communication skills.
Proficient computer skills that may include but are not limited to Microsoft Office and/or Google Suite platforms.
NJ State Professional Registered Nurse License.
BLS AHA Basic Health Care Life Support HCP Certification.
Advanced Cardiac Life Support Certification.

Nice To Haves

Master's degree in Nursing or a related field.
Previous experience in bed management, admissions/discharges, and/or patient progression.
National Nursing Certification.
Pediatric Advanced Life Support Certification.

Responsibilities

Uses clinical expertise to coordinate the placement of elective and emergent admissions as well as transfers from other facilities in accordance with clinical standards and guidelines ensuring that all patients are admitted or transferred to the most appropriate available bed.
Clinically knowledgeable of disease entities, epidemiological issues, and circumstances that have implications for the placement of patients.
Tracks bed availability and expedites patient transfers.
Walking rounds in nursing units to identify & discuss barriers to discharge, build relationships with staff & educate staff to the role of the SCC.
Monitors bed availability on all nursing units as well as pending discharges assessing the ability to meet the needs of the Emergency Department.
Acts as a resource to patient placement staff as to the type of patient that each unit can accept and the type of equipment or medications that can be used or given on each unit, using policies and procedures as a guide.
Knowledge of ED and inpatient volume of patients and type. Utilizes technology to maintain accurate files and reports.
Demonstrates the ability to work with others to achieve and support the mission of the medical center.
Demonstrates accountability for the professional development of self and peers through formal and informal education and evaluation in collaboration with Professional Education.
Utilizes downtime procedures when appropriate.
Demonstrates strong problem solving skills while making clear decisions in a fast-paced environment.
Demonstrates active listening skills to accurately interpret and respond to inquiries.
Provides superior customer service for all types of interactions by maintaining a positive, friendly and pleasant attitude at all times.
Seeks to improve the customer experience by minimizing hold times and speaking clearly and confidently without hesitation.
Keeps customers informed regarding updates on requests until resolution is achieved.
Demonstrates a team-focused collaborative attitude in which it is clear that there is a willingness to support the department's goals and vision and a willingness to work flexible hours as needed to ensure 24/7/365 service to the medical center.
Other duties and/or projects as assigned.
Adheres to HMH Organizational competencies and standards of behavior.