Supervisor of Chronic Care Management

St. Mary's Healthcare • Gloversville, NY

4d

About The Position

St. Mary’s Healthcare has been providing high-quality, compassionate healthcare to the people of Montgomery and Fulton counties since 1903. At St. Mary’s Hospital, the Rao Outpatient Pavilion and other locations, the local, independent healthcare organization offers the comprehensive, critical services its community needs and deserves. St. Mary’s Healthcare has also been named a 2026 Times Union Top Workplace—the first acute care hospital in the Capital Region to earn the distinction since the Times Union launched the recognition program 14 years ago.

Requirements

• Minimum of two (2) years of experience in care/case management, physician practice, or related clinical setting preferred.
• NY State Licensed Practical Nurse License required.
• Ability to organize and establish day-to-day priorities while using critical thinking skills in all aspects of the job.
• Must be able to multitask while remaining professional, focused, composed and positive.
• Excellent customer service skills.
• Displays integrity, friendliness, and compassion.
• Must be able to establish an appropriate and effective rapport with others.
• Demonstrates flexibility.
• Takes initiative.
• Able to work in a fast-paced environment.
• Embrace new opportunities to grow both personally and professionally.
• Effective critical thinking and problem-solving skills.
• Proficient with various Microsoft Office products (Word and Excel).
• Strong organizational skills.
• Effective interpersonal skills.
• Ability to take and follow direction in a positive and appropriate manner.
• Ability to work as part of a team and independently.
• Must be able to demonstrate effective and appropriate written and oral communication skills.
• Must be able to speak, read, write and follow instructions in English.

Nice To Haves

• Experience with care coordination, program operations, quality improvement, or regulatory compliance preferred.
• Leadership or team support experience preferred.
• NY State Registered Nurse Preferred.

Responsibilities

• Provide comprehensive, telephonic chronic care management services to a panel of complex patients, including care plan development, implementation, and ongoing evaluation.
• Support transitions of care, including post-discharge follow-up, medication reconciliation, and coordination of services.
• Educate patients and families on disease management, medications, and self-care strategies to improve outcomes.
• Coordinate care across providers, internal departments, and community resources to address medical and social determinants of health.
• Maintain accurate, timely documentation in the EMR and ensure completion of monthly CCM billing requirements.
• Build and maintain collaborative relationships with providers and practice staff to support patient-centered care and program success.
• Provide day-to-day supervision, coaching, and support to Chronic Care Management staff, including performance management and staff development.
• Monitor productivity, documentation quality, and adherence to program standards and expectations.
• Ensure compliance with CMS guidelines, billing requirements, and all applicable regulatory standards; serve as a resource for regulatory interpretation and updates.
• Conduct routine chart audits and provide feedback to promote accuracy, consistency, and compliance.
• Oversee program operations, including patient enrollment, panel management, and workflow optimization across sites.
• Identify and implement process improvements to enhance efficiency, patient engagement, and clinical outcomes.
• Analyze program performance metrics and collaborate with leadership on growth, sustainability, and strategic direction.
• Direct supervision of Chronic Care Management staff.
• Responsible for hiring input, training, performance management, and corrective action (in partnership with leadership/HR).

Benefits

• Shift differentials based on eligible shifts worked: Weekday evening shift - additional 10% (RNs also receive $2.00 per hour additional), Weekday night shift - additional 15% (RNs also receive $3.00 per hour additional), Weekend day shift - additional 10%, Weekend evening & night shifts - additional 21%.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree