Supervisor of Case Management
About The Position
At Father Joe’s Villages, we pair housing with wraparound services to help individuals and families experiencing homelessness achieve long-term stability. Our Permanent Supportive Housing (PSH) program provides high-quality, client-centered support, and our Case Management team plays a critical role in helping clients thrive while collaborating across programs and community partners. The Role The Supervisor of Case Management leads and supports a team of Case Managers and Tenant Services Coordinators, ensuring high-quality, compliant, and client-focused services. You’ll coach and develop employees, support complex client situations, and help shape a team culture that prioritizes learning, collaboration, and impact. This is a hands-on leadership role for someone who enjoys developing team members, using data to drive decisions, and making a tangible difference in clients’ lives.
Requirements
- Bachelor’s degree in Social Work, Human Services, Psychology, or related field, or equivalent experience
- Minimum of 5 years’ experience in case management, social services, or working with individuals experiencing homelessness, including 1–2 years of lead or supervisory experience
- Skilled in case management, client engagement, and service planning
- Knowledge of trauma-informed care, harm reduction, and Housing First principles
- Strong coaching, mentoring, and team development skills
- Experience reviewing documentation for compliance and quality
- Effective conflict resolution, crisis management, and problem-solving
- Ability to analyze data, identify trends, and support program improvement
- Proficient with Microsoft Office and case management systems
- Strong communication and interpersonal skills across multidisciplinary teams
- Professional judgment with sensitive information
- Commitment to equity, inclusion, and serving diverse populations
Nice To Haves
- A valid driver’s license is preferred to support occasional travel between locations.
Responsibilities
- Lead and support team members by coaching, providing feedback, and fostering skill development.
- Oversee caseloads and documentation to ensure quality, compliance, and consistent service delivery.
- Assist with complex client situations, including case conferences, home visits, and collaborative problem-solving.
- Coordinate care across teams and partners to improve client outcomes and remove barriers.
- Guide onboarding, training, and professional development to strengthen team capabilities.
- Manage performance, set expectations, and provide constructive guidance.
- Support conflict resolution and crisis response with employees, clients, and property partners.
- Analyze program data to identify trends and drive improvements.
- Promote team wellness and engagement through a positive, supportive work environment.
- Ensure compliance with organizational policies, procedures, and required trainings.
Benefits
- In addition to competitive pay, Father Joe’s Villages offers a comprehensive benefits package, including medical, dental, and vision coverage, retirement plan options, paid time off, and professional development opportunities. Employees also have access to wellness programs and employee assistance resources to support work-life balance, health, and overall well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
101-250 employees
