Supervisor, Case Management

UnitedHealth Group•Bangor, ME

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. The Supervisor, Case Management is responsible for the daily shift operations of the Care Management Department. In collaboration with the Nurse Manager, this role supports departmental operations, staff oversight, and delivery of high-quality, patient-centered care. In the absence of the Nurse Manager, the Supervisor assumes operational responsibility for the department. The Supervisor provides clinical leadership, operational coordination, and staff mentorship to ensure compliance with regulatory, organizational, and hospital standards.

Requirements

Bachelor’s Degree
Maine Registered Nurse (RN) License, or eligibility to obtain
3+ years of relevant clinical or care management experience
Proficiency with spreadsheet applications, including calculations, formulas, graphing, pivot tables, and macros
Proficiency with presentation software, including use of multimedia, animations, and design elements
Proficiency with word processing applications, including document formatting, tables, footnotes, table of contents, and mail merge functions
Ability to sit and work at a computer and telephone for 2–4 hour periods
Integrity and Trust: Acts consistently with organizational values and ethical standards; leads by example
Emotional Intelligence: Demonstrates self-awareness, empathy, and effective relationship management
Develops Self and Others: Actively pursues professional development and supports growth of team members
Effective Communication: Communicates clearly and appropriately across written, verbal, and non-verbal formats
Patient-Centered Care: Prioritizes patient experience, quality outcomes, and interdisciplinary collaboration

Responsibilities

Coordinates, supervises, and is accountable for the daily shift activities of the Care Management Department
Sets priorities for the team to ensure timely and effective completion of tasks and workflows
Coordinates work activities with other supervisors and interdisciplinary partners to support continuity of care
Develops and implements short-term operational plans to meet departmental objectives
Identifies, evaluates, and resolves operational issues using defined processes, clinical expertise, and sound judgment
Ensures delivery of quality care in accordance with regulatory requirements, hospital policies, and professional standards
Under the direction of departmental leadership, assists with daily and monthly staff scheduling
Participates in the hiring, onboarding, training, and ongoing staff development of assigned team members
Supports performance management through coaching, mentoring, and feedback
Encourages professional growth and development of staff and fosters a collaborative team environment
Serves as a clinical resource, mentor, and educator for Care Management staff
Maintains current knowledge of professional nursing practice and participates in continuing education activities
Maintains a safe environment for patients, staff, and visitors in compliance with NLH policies and procedures
Reviews, documents, and addresses incidents and safety concerns within the area of responsibility
Reports all lost-time work injuries within 24 hours to the appropriate HR or Safety contact
Promotes open, non-punitive communication related to patient, employee, and environmental safety concerns
Performs other related duties as assigned to support departmental and organizational needs