Supervisor, Case Management

Child Care Resource Center • Los Angeles, CA

2d • Hybrid

About The Position

Under minimal supervision, the Case Management Supervisor oversees technical, administrative and program support while ensuring exemplary customer service is provided to parents, providers and program participants. This role is responsible for managing staff performance, workflow and development through coaching, training and performance evaluations. The Case Management Supervisor exercises independent judgment in completing assigned tasks in alignment with agency policies, standards, and funding requirements. Additionally, the Case Management Supervisor works with various program departments, serving as a liaison between teams, collecting and analyzing activity data, preparing reports, attending meetings, and handling special projects. This position also represents the Program Manager as needed.

Requirements

• High School Diploma with 7 years of industry experience, including 1 year in a leadership role or Associate’s degree with 5 years of industry experience, including 1 year in a leadership role or Bachelor's degree with 3 years of industry experience, including 1 year in a leadership role or An equivalent combination of education and experience that supports successful performance in the role
• Experience in case management required.
• Demonstrated computer skills are essential due to the frequent use of computer programs to perform daily duties.
• Intermediate to advanced level of proficiency in Windows, Excel, Access, and Word required.
• Ability to delegate and direct the work of others to ensure high levels of customer satisfaction, timely workflow processes and program compliance.
• Ability to communicate clearly and effectively; both verbally and in writing to ensure the intended message is relayed clearly, timely and professionally.
• Must be adaptable and able to respond to changing needs of department, division, and agency.
• Cooperative work, effective Organization skills and Customer Service; collaborative work, accurate work product, effective problem-solving skills and critical thinking.
• Demonstrate regular, reliable, and predictable attendance to carry out the essential functions.
• Ability to prioritize work effectively, multi-task, adjust to meet multiple demands; follow up with tasks through completion; ensure deadlines are met.
• Show ability to have flexibility, maturity of judgment, and ability to work collegially.
• Ability to exercise discretion, confidentiality, apply good judgment in making decisions, work independently and take initiatives.
• Adherence to confidentiality, including HIPAA and PHI, in accordance with Agency policy and legal requirements.
• Adherence to technological security in accordance with Agency policy and legal requirements.

Nice To Haves

• Experience in public assistance programs is preferred.
• Experience working with case management and protective services is a plus.
• Knowledge of state assistance programs, financial assistance programs, Resource & Referral programs and other programs, with emphasis in childcare issues and an understanding of 'program requirements' of state-supported child care programs is highly desirable.
• Associate/Bachelors preferred.

Responsibilities

• Provide direct supervision and manage direct reports in a professional environment that facilitates positive and effective interactions.
• Coordinate scheduling and completion of program enrollments (i.e. CalWORKs, Alternative Payment Program, FCCHEN, etc.) of all qualified families ensuring required number of enrollments are conducted according to Title 5 regulations.
• Train, or coordinate training of, new staff and provide re-training as needed for other staff in customer service and program procedures; ensure staff have opportunities to shadow and learn the material.
• Ensure the proper maintenance of family case files by periodically reviewing work processed by case management staff and by utilizing established quality assurance file review methods.
• Serve as Case Specialist for confidential cases (Division 2 cases) and perform timely and compliant certifications for the families assigned.
• Monitor CCRC’s Eligibility List and coordinate income screenings, orientations and enrollments in the Alternative Payment program for qualifying participants.

Benefits

• Competitive compensation package
• Robust benefit offerings -Medical, Dental, Vision, and Voluntary Life Insurance
• Basic Life Insurance and Long Term Disability paid for by CCRC
• Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100% vesting
• Generous Time Off Policy-Vacation and Sick Time, Holidays, and Paid Winter Break
• Opportunities for learning and professional development, including education reimbursement
• Employee Assistance and Wellness Programs
• 501(c) (3) designation-You can apply for Public Service Loan Forgiveness!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees