Supervisor of Billing Operations

IVX Health

9h•$60,000 - $72,000•Hybrid

About The Position

IVX Health is seeking a Supervisor of Billing Operations to lead day-to-day insurance accounts receivable operations and drive timely, accurate reimbursement across the organization. This role is ideal for a results-driven revenue cycle professional who excels in team leadership, operational oversight, and navigating complex payer environments within a high-growth healthcare setting.

Requirements

Strong understanding of insurance reimbursement methodologies, denial management, and accounts receivable workflows.
Proven experience leading teams focused on insurance follow-up, collections, and denial resolution.
Ability to analyze performance data, identify trends, and implement operational improvements.
Proficiency with billing systems, EHR platforms, and standard business tools.
Strong leadership, coaching, and accountability skills in a remote or hybrid environment.
Excellent communication and cross-functional collaboration skills.
Strong organizational and problem-solving abilities with attention to detail.
Bachelor’s degree in healthcare administration, business, or a related field, or equivalent experience.
Minimum of 3 years of experience in insurance A/R, billing, or revenue cycle operations in a healthcare setting.
Minimum of 1 year of supervisory or team lead experience.

Responsibilities

Lead Team Performance & Accountability: Supervise insurance follow-up team members, set clear expectations, and drive productivity, quality, and documentation standards through coaching and performance management
Oversee Insurance A/R & Follow-Up: Ensure timely follow-up on unpaid, underpaid, and denied claims. Monitor account activity for accuracy, compliance, and adherence to payer guidelines while reducing aged A/R
Serve as Escalation Point: Act as the first level of escalation for complex account issues. Identify denial trends, reimbursement barriers, and systemic issues impacting collections performance
Drive Cross-Functional Resolution: Partner with Prior Authorization, Credentialing, Coding, and Payment Posting teams to resolve discrepancies and remove barriers to reimbursement
Ensure Compliance & Standardization: Enforce adherence to billing workflows, payer requirements, HIPAA regulations, and internal policies while maintaining audit-ready documentation
Support Operational Excellence: Monitor team metrics, identify process gaps, and escalate opportunities for improvement to leadership. Adapt to evolving payer requirements and organizational priorities
Lead in a Remote Environment: Maintain oversight, productivity, and team engagement in a remote or hybrid setting while supporting onboarding and ongoing development.

Benefits

Comprehensive Healthcare – Medical, dental, and vision coverage, including prescription drug plans and telemedicine services.
Flexible Savings Options – Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs.
Supplemental Protection – Accident, critical illness, and hospital indemnity plans to provide additional financial security.
Dependent Care FSA – Pre-tax savings for eligible childcare and dependent care expenses.
401(k) Retirement Plan – Secure your future with a competitive company match.
Disability Coverage – Voluntary short-term and long-term disability plans to protect your income.
Fertility and Family Support – Resources and benefits designed to support fertility care and family planning.
Life and AD&D Insurance – Financial protection for you and your loved ones.
Counseling and Wellness Support – Free resources to support emotional, physical, and financial well-being.
Education Assistance – Tuition reimbursement and certification support to help you grow in your career.
Continuing Education – Access to a CEU library for ongoing professional development.
Charitable Giving and Volunteer Program – Matched donations and paid volunteer time off to support causes you care about.
Employee Referral Bonus – Earn rewards for helping us find top talent.