(Internal Only) Supervisor of Accounting Specialists

WarrCloud

About The Position

The Supervisor of Accounting Specialists is responsible for overseeing the day-to-day operations of the Accounting Specialists team, ensuring that services are provided efficiently, on time, and in line with customer expectations. This role ensures accuracy, consistency, and compliance across SLA deliverables. This role also involves managing team performance, optimizing processes, and resolving accounting-related issues. The incumbent of this role will also collaborate with internal warranty teams to ensure a streamlined process. NOTE: THIS POSITION IS FOR INTERNAL CANDIDATES ONLY. EXTERNAL CANDIDATES WILL NOT BE CONSIDERED.

Requirements

10+ years of experience in accounting or financial operations preferably in an automotive dealership environment
5+ years of supervisor or team lead experience
Strong knowledge of dealership accounting principles, schedules, and OEM guidelines
Expertise in Excel or Google Sheets
Expertise in financial reporting tools and dealer management systems
Technology skills to utilize the WarrCloud Platform, various DMS systems, and OEM-based software
Excellent organizational skills, attention to detail, and ability to manage multiple priorities
A passion for people
Empathy for customers and the ability to maintain a professional demeanor under challenging conditions
Strong communication skills and professional writing skills
A desire to find solutions not just identify problems
Strong sense of self-awareness and people management skills
Awareness of the overall business and weighing decisions for the greater good vs. individual thinking
Current WarrCloud employees who apply for this position must also demonstrate that they have mastered the "Recipe for Success" tools and principles. This will be done through a live skills demonstration during the job interview.

Nice To Haves

Prior experience at WarrCloud as a Warranty Speicalist, Lead, or Supervisor

Responsibilities

Serve as a warranty accounting subject matter expert
Lead a team of Warranty Accounting Specialists focused on in-depth accounting services across a broad range of clients
Manage broader responsibilities, including performance, enforcing policies, and making decisions that impact the team
Ensure accurate and timely review of accounting schedules, reconciliation, and compliance with internal and client standards
Conduct quality audits of reviewed schedules and provide actionable feedback to staff
Ensure Dealer Metrics on a monthly basis
Maintain OEM training and/or certification, if applicable
Facilitate team meetings to ensure company business items are understood
Participate in Kickoff and Claims Initialization meetings, if applicable
Demonstrate a service culture that prioritizes client satisfaction
Model, train, and coach expectations to deliver the service standard
Participate in interviewing and selecting of new team members
Assessing, building, and sustaining a high level of team expertise, ensuring sufficient talent pipeline for future promotions
Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize, and coach) on critical behaviors
Serve as second-tier support for client escalations or process issues, ensuring prompt resolution and communication
Scheduling and ensuring there is coverage/back-up
Provide oversight and knowledge of the accounts within your team and escalate to and partner with Customer Success and Operations leadership to control preventable churn
Ensuring each client account is reviewed by yourself or your team on a weekly basis to ensure currency/professional standard of service
Verifying any bonus program payouts
Proactively coach employees as needed
Utilize various tracking tools to ensure team members are working appropriate hours and maintaining a balanced workload across the team