Supervisor Network Services

Shenandoah Telecommunications Company • Columbus, OH

1d

About The Position

Plan and directly supervise technical teams performing the installation, maintenance, and repair of network equipment supporting voice, video, and data service. Responsibilities include providing technical leadership, supporting outstanding customer relations, maintaining correction, prevention and improvement processes, defining performance and maintenance practices, and evaluating data to identify opportunities for performance improvement. This position has primary responsibility for conducting daily performance feedback and making recommendations for hiring and firing employees.

Requirements

• High school or equivalent diploma
• Minimum 5 years’ experience in telecommunications operations or engineering is required.
• 2 Years supervisory experience or Senior/lead technician experience is required
• Microsoft Office Suite
• Fiber Optical Networks (FTTx, ROADM, SONET, DWDM, CPE)
• Telephone/xDSL Networks (xPON, Class 5 Switching, DSLAM, NGDLC, CPE)
• Broadband Cable Networks (Digital Video, Headend, DOCSIS 3.x, CPE)
• Data Networks (Ethernet, IP Networking,)
• Power Systems (Generators, Inverters, -48V power plant, batteries, UPS’s)

Nice To Haves

• Previous supervisory experience is preferred.
• SCTE, NCTI, CCNA or other industry certifications strongly desired.

Responsibilities

• installation, maintenance, and repair of network equipment supporting voice, video, and data service
• providing technical leadership
• supporting outstanding customer relations
• maintaining correction, prevention and improvement processes
• defining performance and maintenance practices
• evaluating data to identify opportunities for performance improvement
• conducting daily performance feedback
• making recommendations for hiring and firing employees

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees