Network Services Operations Manager
About The Position
• Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms • Oversee daily operational activities, including incident management, problem resolution, and service availability • Serve as escalation point for high-priority network and infrastructure issues • Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions • Support ongoing and planned initiatives, including: SD-WAN implementation and optimization Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics) security integrations (e.g., Secure Workload, NGFW, identity services) • Provide vendor coordination and oversight for network-related services and contracts • Ensure compliance with Agency security standards, policies, and regulatory requirements • Participate in change management processes and ensure proper documentation and approvals • Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives • Provide status reporting, risk identification, and mitigation planning to leadership • Maintain documentation of network architecture, processes, and operational procedures • Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager
Requirements
- Minimum of seven (7) years’ experience performing supervisory/management work including providing clear direction to subordinates; promoting teamwork and motivating others to accomplish goals.
Nice To Haves
- Minimum of seven (7) years’ of experience with administration, maintenance, and design of Cisco VoIP solutions is required.
- Minimum of five (5) years’ experience managing a networking team in a highly complex environment.
- Experienced with implementation and support of 24x7x365 network, voice, and video environment.
Responsibilities
- Provide leadership and oversight of Network Services operations, including WAN, LAN, wireless, SD-WAN, and network security platforms
- Oversee daily operational activities, including incident management, problem resolution, and service availability
- Serve as escalation point for high-priority network and infrastructure issues
- Coordinate and prioritize workload across Network Services teams, including infrastructure and security-focused functions
- Support ongoing and planned initiatives, including: SD-WAN implementation and optimization, Network monitoring and observability tools (e.g., ThousandEyes, AppDynamics), security integrations (e.g., Secure Workload, NGFW, identity services)
- Provide vendor coordination and oversight for network-related services and contracts
- Ensure compliance with Agency security standards, policies, and regulatory requirements
- Participate in change management processes and ensure proper documentation and approvals
- Collaborate with Infrastructure Engineering, Data Center, Telecom, and Security teams to support cross-functional initiatives
- Provide status reporting, risk identification, and mitigation planning to leadership
- Maintain documentation of network architecture, processes, and operational procedures
- Support knowledge transfer and continuity planning for the return of the permanent Network Services Manager
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What This Job Offers
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
