Supervisor Network Services

Shentel • Columbus, OH

2d

About The Position

Shenandoah Telecommunications Company (“Shentel”) specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Job Summary:
Plan and directly supervise technical teams performing the installation, maintenance, and repair of network equipment supporting voice, video, and data service. Responsibilities include providing technical leadership, supporting outstanding customer relations, maintaining correction, prevention and improvement processes, defining performance and maintenance practices, and evaluating data to identify opportunities for performance improvement. This position has primary responsibility for conducting daily performance feedback and making recommendations for hiring and firing employees.

Requirements

• High school or equivalent diploma
• Minimum 5 years’ experience in telecommunications operations or engineering is required.
• 2 Years supervisory experience or Senior/lead technician experience is required
• Microsoft Office Suite
• Fiber Optical Networks (FTTx, ROADM, SONET, DWDM, CPE)
• Telephone/xDSL Networks (xPON, Class 5 Switching, DSLAM, NGDLC, CPE)
• Broadband Cable Networks (Digital Video, Headend, DOCSIS 3.x, CPE)
• Data Networks (Ethernet, IP Networking,)
• Power Systems (Generators, Inverters, -48V power plant, batteries, UPS’s)

Nice To Haves

• Previous supervisory experience is preferred.
• SCTE, NCTI, CCNA or other industry certifications strongly desired.

Responsibilities

• Plan and directly supervise technical teams performing the installation, maintenance, and repair of network equipment supporting voice, video, and data service.
• Providing technical leadership
• Supporting outstanding customer relations
• Maintaining correction, prevention and improvement processes
• Defining performance and maintenance practices
• Evaluating data to identify opportunities for performance improvement.
• Conducting daily performance feedback and making recommendations for hiring and firing employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees