Supervisor, Music Rehearsals (CCL)

Carnival Corporation•Miami, FL

3h•Onsite

About The Position

The Supervisor, Music Rehearsals at Carnival directs live rehearsals for all music acts at CCL studios, including vocalists, rock bands, quartets, trios, and horn sections. This role provides feedback to achieve Carnival’s brand standards and leads orientations and engagement workshops. The Supervisor oversees a weekly mini concert “preview” series, ensuring performance preparation and structured feedback align with CCL’s live performance standards. Additional duties include executing strict rehearsal agendas for multiple groups, coaching and delegating responsibilities to shipboard Music Managers and group leaders, and integrating live music elements into production shows. The Supervisor maintains the music inventory at Carnival Studios, assists with equipment procurement, and supervises the music group wardrobe process. The Supervisor prepares Music Managers for shipboard contracts through training and stakeholder calls, utilizing internal data based on itinerary and guest demographics. The role oversees team member coaching, discipline, and action plans, develops, and communicates music department expectations, and motivates musicians. The Supervisor establishes best practices for a safe and fun shipboard and rehearsal process and collaborates with other supervisors to achieve similar goals.

Requirements

Bachelor’s Degree in Music, Operations, Business, People Management, Leadership/Prefer Master’s Degree
Extensive performance experience, teaching experience, cruise industry experience with leadership and people management
5+ years in music performance, business, cruise entertainment or comparable industry, preferably in a teaching or supervisorial role.
Thorough knowledge of musical repertoire.
Expertise in one or more areas such as cruise ships, hosted music events, special events, show production, operation, music, and events.
Proficient in Microsoft Office 365 applications, with advanced skills in Excel, Word Power Point.
Proven track record in scheduling and planning and able to ensure accuracy to avoid scheduling conflicts and errors.
Excellent verbal and written communication skills for effective interaction with team members, vendors, stakeholders, and colleagues.
Effectively resolving conflicts and finding common ground to maintain a positive work environment.
Identifying issues and developing creative and effective solutions.
The ability to guide, motivate, and support team to achieve their best performance.
Self-directed individual with initiative, analytical and problem-solving skills
Providing guidance and support to help team members grow and develop their skills with honest feedback.
Making informed and timely decisions that benefit the team and organization.
Being flexible and able to adjust to changing circumstances and challenges.
Building strong relationships and fostering a collaborative team environment.
Maintaining a positive attitude to inspire and motivate the team.
Strong ability to manage time efficiently to meet deadlines and keep projects on track.
Diplomacy, maturity, and ability to keep confidences
Skilled in setting priorities and maintaining well-organized tasks and projects.
Proficient in project management principles and capable of managing multiple projects at one time.
Collaborative and willing to work with others to achieve common goals.
Capable of handling multiple tasks and projects independently.
Night, holiday, weekend work required, split day(s) off
Successful candidates for this position will undergo a comprehensive 90-day training program on the day shift to ensure a thorough understanding of job responsibilities and procedures.
Following the training period, the primary schedule for this role will be on the evening shift. However, flexibility is required as specific shifts will be determined based on operational needs.
Work primarily in a climate-controlled environment with minimal safety/health hazard potential.
May be requested to work a different shift.
Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.
May be asked to work a different shift e.g. day shift depending on operation need.
This position is classified as “in-office.”
Because of the nature of the role, employees are required to work from a designated Carnival office in South Florida five days each week.
Candidates must be located in (or willing to relocate to) the Miami/Ft. Lauderdale area.
In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture.
More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Nice To Haves

Master’s Degree

Responsibilities

Direct live rehearsals for all music acts that come through CCL studios, including vocalists, 6-piece rock bands, Latin quartets, Electric String Trios, and horn sections.
Lead all pre and post communication to musicians including distribution of rehearsal materials and support seamless integration to shipboard contracts.
Give clear applicable feedback in a fun way to musical groups to achieve the musical level of Carnival brand standard.
Lead orientations and engagement workshops.
Oversee a weekly mini concert “preview” series for each musical act that goes through Carnival Studios, including performance preparation and structured feedback in accordance with CCL’s live performance standards.
Maintain artistic integrity of fleet-wide shipboard music program: music acts and Pro DJ’s, background music, music programming standards, demographic targeted music performances, musician style guide.
Provide feedback and direction during rehearsals, focusing on musical integrity, technique, style and showmanship, on/off stage engagement.
Update and maintain all music training materials.
Collaborate with the Studios teams to build schedules and support technical needs, including I.E.M., wardrobe, etc.
Execute strict rehearsal agenda for multiple groups simultaneously by coaching and delegating responsibilities to shipboard Music Managers and group leaders, including integration of live music elements into production shows with the casts of singers and dancers.
Maintain fleet issue track requests and music inventory at Carnival Studios.
Assist with fleetwide and studio equipment ordering and procurement process.
Supervise music group wardrobe process.
Prepare Music Managers for shipboard contract via training, calls with key stakeholders, utilizing internal data based on itinerary and guest demographics, ensuring that all musical groups prepare approved itinerary-appropriate material that will be utilized throughout their shipboard contract.
Oversee team member coaching, discipline or action plans necessary to support studio and music operation.
Develop and communicate music department expectations, motivate, and inspire musicians to reach their full potential, instilling Carnival Values.
Establish and maintain best practices for a safe and fun shipboard and rehearsal process by inspiring and motivating team members.
Coordinate music collaboration with other supervisors, as well as other departments including Technical, Youth, Experience and Production Shows.
Partner with Studio Manager, Casting & Booking Department, Manager of Music Direction, and production show team to create facility rehearsal schedule.
Collaborate with key stakeholders, including Technical, Studio Ops, Production, Casting & Booking, and Creative Development, to ensure efficiency and cost effectiveness.
Liaise between shipboard & studio teams to ensure accountability and streamlined feedback.
Work closely with Music Managers to nurture and develop career path.
Review and refine safety practices, create and enforce training programs, ensuring the highest level of team safety while maintaining operational integrity.
Ensure teams are prepared for safe operations.
Assist in emergency planning for natural disasters and executing emergency plans.
Ensure full compliance with company policies and procedures, emphasizing safety protocols and operational standards as outlined by Global HESS (Health, Environment, Safety, and Security) and ADA guidelines.
Monitor ship locations for compliance with local and international laws and environmental impact considerations.
Maintain music program through strategic fleet audits and ship visits and fleet supervisors to support shipboard and studio operations.
Monitor monthly TGEM scores, and guest comments to evaluate Production performance.
Use data to identify areas for improvement and support team development.
Closely monitor and reassess rehearsal days per show.
Continuously evaluate the planning and execution of the contractor schedule to ensure fiscal responsibility.
Track monthly budgets and carefully review invoices for accuracy.
Track and manage expenses including auditing the coding, categorization, and amounts of purchases to ensure alignment with entertainment account strings and maintaining communication with the Accounts Payable department.
Manage personal and direct reports’ travel arrangements and expenses in line with Carnival Cruise Line’s policies.
Ensure all travel is cost-effective and compliant, and submit expense reports promptly.
Gather and analyze feedback from guests and shipboard personnel to identify areas for improvement for Production team.
Use feedback information to suggest decisions to shoreside leadership to implement enhancements that elevate the overall guest experience.
Regularly review customer feedback and data to identify trends and areas needing improvement.
Share insights with the Manager to help refine programs and enhance guest experiences.
Track key metrics, guest surveys, and feedback to improve service and satisfaction.

Benefits

Cost-effective medical, dental and vision plans
Employee Assistance Program and other mental health resources
Company paid term life insurance and disability coverage
401(k) plan that includes a company match
Employee Stock Purchase plan
Holidays – All full-time and part-time with benefits employees receive days off for 8 company-wide holidays, plus 2 additional floating holidays to be taken at the employee’s discretion.
Vacation Time – All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
Sick Time – All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
Personal and professional learning and development resources including tuition reimbursement
On-site Fitness center at our Miami campus
Annual cash bonus program