Supervisor Mid Revenue Cycle

Advocate Health and Hospitals Corporation•Charlotte, NC

3d•Onsite

About The Position

The Supervisor Mid Revenue Cycle will oversee daily operations within their assigned function, ensuring team performance aligns with organizational and regulatory expectations. This role involves identifying and implementing process improvements to enhance efficiency, productivity, and accuracy across the Mid-Revenue Cycle. The supervisor will ensure compliance with all applicable laws, regulations, and accreditation standards, while maintaining patient record confidentiality. They will track and analyze key performance indicators (KPIs), leverage healthcare technology, and serve as a liaison between Mid-Revenue Cycle functions and other departments. Additionally, the supervisor will lead and develop team members through coaching, performance feedback, and professional development, while also monitoring quality standards and resolving operational challenges.

Requirements

Relevant industry certification from an approved accrediting body such as AAPC or AHIMA
Mid-Revenue Cycle Expertise: Demonstrated knowledge of facility coding, professional coding, and/or HIM operational guidelines and workflows necessary to scope of work.
Understanding of third-party reimbursement programs, state and federal regulatory requirements, national and local coverage decisions, and coding classification systems (ICD-10, CPT, HCPCS).
Experience in process improvement, performance management, and operational efficiency initiatives
Proficiency in EHR systems and Microsoft 365 applications
Excellent leadership and team development skills
Ability to collaborate across departments and within a matrix organizational structure
Strong problem-solving skills with the ability to work within deadlines and maintain accuracy
Effective communication skills to engage and manage diverse stakeholders
Ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability.
Ability to identify and solve problems creatively, work within deadlines, and maintain a high-level of accuracy and attention to detail.
Mid-Revenue Cycle Expertise: Demonstrated knowledge of facility coding, professional coding, and HIM operational guidelines and workflows necessary to scope of work.
Understanding of third-party reimbursement programs, state and federal regulatory requirements, national and local coverage decisions, and coding classification systems (ICD-10, CPT, HCPCS).
Financial & Data Analysis: Ability to organize, compile and analyze data from various sources in order to detect patterns, and identify areas for improvement.
Technology & Systems Proficiency: Strong understanding of EHR systems and other revenue cycle technology solutions. Proficient in Microsoft 365 products, including Teams, SharePoint, Word, Excel, PowerPoint, and Access.
Process Improvement & Standardization: Experience in optimizing workflows and improving operational effectiveness within a complex healthcare environment. Skilled in prioritizing business needs and resource management to develop efficient and scalable processes.
Leadership & Team Development: Proven ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability. Ability to work effectively across multiple departments and within matrix organizational structures.
Collaboration & Cross-Functional Communication: Strong interpersonal skills with the ability to engage clinicians, finance, IT, and revenue cycle teams to align goals, facilitate integration, and drive strategic initiatives.
Problem-Solving & Attention to Detail: Ability to identify and solve problems creatively, work within deadlines, and maintain a high level of accuracy and attention to detail.

Nice To Haves

Leadership & Team Development: Proven ability to manage teams, coach staff, and foster a culture of continuous improvement and accountability. Ability to work effectively across multiple departments and within matrix organizational structures
Collaboration & Cross-Functional Communication: Strong interpersonal skills with the ability to engage clinicians, finance, IT, and revenue cycle teams to align goals, facilitate integration, and drive strategic initiatives
Problem-Solving & Attention to Detail: Ability to identify and solve problems creatively, work within deadlines, and maintain a high level of accuracy and attention to detail

Responsibilities

Oversee daily operations within assigned function, ensuring team performance aligns with organizational and regulatory expectations.
Identify, implement, and monitor process improvements to enhance efficiency, productivity, and accuracy across the Mid-Revenue Cycle.
Ensure compliance with all applicable laws, regulations, and accreditation standards.
Maintain confidentiality of patient records and escalate concerns as necessary.
Track and analyze key performance indicators (KPIs) to assess operational effectiveness and drive continuous improvement.
Leverage healthcare technology and analytics tools to optimize workflows, improve data accuracy, and enhance decision-making processes.
Serve as a liaison between Mid-Revenue Cycle functions and other departments, facilitating communication, problem-solving, and cross-functional collaboration.
Supervise and develop team members by providing coaching, performance feedback, and professional development opportunities.
Conduct hiring, training, and performance evaluations to ensure a skilled and engaged workforce.
Monitor quality standards, address operational challenges, and implement corrective actions to maintain a high level of service delivery.

Benefits

Comprehensive suite of Total Rewards: benefits and well-being programs
Competitive compensation
Generous retirement offerings
Programs that invest in your career development
Paid Time Off programs
Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
Flexible Spending Accounts for eligible health care and dependent care expenses
Family benefits such as adoption assistance and paid parental leave
Defined contribution retirement plans with employer match and other financial wellness programs
Educational Assistance Program