Supervisor - Meter & Services

Iberdrola•Orange, CT

1d•$116,640 - $145,800•Onsite

About The Position

Provide both Administrative and field supervision of bargaining unit technicians in the SCG Meter & Service Department. The Meter & Service department is responsible emergency response, meter manifold installation and upgrades, customer turn on and turn-off, and customer service-related work. The supervisor is responsible for the safety compliance, integrated planning and scheduling, adherence to regulatory compliance schedules for a multitude of daily activities, execution of fieldwork, productivity performance, coaching, training, mentoring, and various administrative duties for their perspective technicians. Interacts to resolve customer related issues and concerns (external and internal) ensuring overall customer satisfaction. Ensures area coverage by technicians to meet all emergency response and customer appointments.

Requirements

Five or more years of experience in Natural Gas utility operation.
High School Diploma / GED required
Valid CT Driver’s License
Strong leadership/managerial skills required
Must be available to support gas emergency field situations

Nice To Haves

HVAC license or certification is desirable

Responsibilities

Supervises to ensure safe and efficient operation of the daily field activities of Service Technicians.
Ensure Technicians meet gas leak emergencies targets & respond when technicians require additional assistance.
Provides oversight on policies and procedures outlined in SCG/CNG Service Policies and SCG O&M Policies.
Coordinate safety training, documentation, inspections, and accident investigations. Ensure compliance with safety standards and conduct effective weekly safety meetings. Champion Avangrid`s safety culture and be a role model for safety.
Supports and provides all required and necessary resources for Service Technicians to maintain first responder status and service contract obligations.
Ensures mandated regulatory compliance schedule is achieved for meter & service-related activities.
On- call responsibilities for Emergency response
Responsible to schedule & complete fitting work associated to gas service replacement program
Communicate with Customers and community officials & state regulatory staff concerning all aspects of the gas utility operations, maintenance, & service delivery.
Responsible for labor relations contract administration and communications. Conduct employee evaluations for annual performance appraisal process.