Supervisor, Medical

SACRAMENTO NATIVE AMERICAN HEALTH CENTER INC•Sacramento, CA

3d•Onsite

About The Position

The Medical Clinic Supervisor reports to the Medical Clinic Manager and oversees the Medical Clinic operations and personnel to ensure the workflows runs smoothly. The Medical Clinic Supervisor provides supervisory support for medical assistants including ensuring adequate staffing levels and training, providing performance feedback as needed, monitoring time keeping activities and staff schedules, and monitoring daily medical assistant functions. The Medical Clinic Supervisor is responsible for all vaccine management activities including training staff and acts as a backup Medical Assistant in a fast pace Primary Care setting during heavy clinic flow and/or Medical Assistant absences and scheduled staff time off. The Medical Clinic Supervisor ensures that patients receive excellent customer service and competent care within the scope of practice of their role. This role ensures the success of daily back-office operations including staffing, patient flow, visit productivity, EHR documentation, and the overall patient experience. They also ensure opening and closing procedures are followed and documented, and that clinic and laboratory equipment is maintained in accordance with city, county, state, and federal regulations. The supervisor works with clinical staff to ensure follow-up telephone calls to the patient are completed and logged, and supports the clinic in meeting regulations and requirements for various programs including VFC, VFA, HEDIS, OSHA, Medi-Cal, FamPact, EWC, Medicare, HRSA, PCMH, and AAAHC. They engage in problem-solving for clinic scheduling and patient wait times, coordinate and participate in new workflow implementations, manage inventory and ordering of medical supplies, monitor vaccine temperatures, and conduct monthly vaccine inventories and orders. The supervisor processes patient care inquiries and complaints, maintains a positive teamwork environment, assists with health screenings and grant objectives, reports incidences, monitors daily huddles, ensures staff skills are up to date, conducts meetings and trainings, and fills in for staff or the Medical Clinic Manager when necessary. They collaborate with leadership to align clinic objectives with the organization's mission and accreditation standards, actively participate in quality improvement, and ensure direct reports adhere to policies and regulations including HIPAA.

Requirements

Valid California Medical Assistant with 3 years’ experience in an administrative capacity.
3 years of experience working in community health with supervision of clinical staff required.
Superior knowledge of health home accreditation, licensing standards, and requirements.
Excellent computer skills, preferably with Windows, including Microsoft Office Suite.
Excellent telephone and communication skills.
Must possess excellent organizational, writing, and verbal skills.
Ability to work independently, set priorities, and work well under pressure.
Ability to maintain a high degree of confidentiality.

Nice To Haves

Experience with grant management, budgeting, oversight, and compliance.
Experience with AAAHC accreditation and PCHH certification.
Care and compassion in working with low income, indigent, and/or substance abusing individuals.
Skill in working with people of varied social, ethnic and economic backgrounds.
Experience with Nextgen or other electronic health record system.
Experience in a nonprofit and community clinic setting.
Bilingual.

Responsibilities

Ensures the success of daily back-office operations including staffing, patient flow, visit productivity, EHR documentation, and the overall patient experience.
Ensures opening and closing procedures are followed and documented.
Ensures clinic and laboratory equipment is maintained in accordance with city, county, state, and federal regulations.
Works with clinical staff to ensure follow-up telephone calls to the patient are completed and logged.
Supports the success of clinic in meeting regulations and requirements for programs, including but not limited to VFC, VFA, HEDIS, OSHA, Medi-Cal, FamPact, EWC, Medicare, HRSA, PCMH and AAAHC.
Engages in clinic scheduling problem solving, patient wait times and other areas of concern to increase clinic efficiency and quality of services.
Coordinates and participates in the implementation of new workflows with QI assuring all Medical Assistants and staff are trained and working at their skill level and under their scope.
Manages, maintain and ensures inventory, ordering, supply stock, emergency kit and maintenance of medical supplies are up to date.
Monitors vaccine temperatures and viability based on current best practices and adheres to reporting guidelines and emergency procedures as needed.
Performs a monthly physical inventory of all vaccines in stock.
Orders vaccines.
Accounts for doses of returned or transferred vaccines since the last order.
Processes and resolves inquiries and complaints related to patient care services.
Maintains a supportive and positive teamwork environment and responds to team morale issues.
Assists management with event coordination for health screenings and grant objectives.
Reports any incidences or unusual occurrences in a timely manner.
Monitors daily huddles with the provider each morning at the beginning of their shift.
Ensures staff skills check off are up to date and documented.
Conducts meetings and trainings as needed.
Fills in for staff when necessary, including the Medical Clinic Manager.
Collaborates with Officers, Directors, Managers and key stakeholders to ensure clinic objectives and processes align with the organizations mission, accreditation standards and strategic goals.
Actively participates in and guides internal quality improvement teams.
Works with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards.
At all times demonstrates cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
Ensure direct reports’ adherence to department and agency policies, procedures and protocols, including HIPAA compliance and maintenance of confidentiality.
Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, scope of practice, OSHA, etc.
Other duties as assigned.