Supervisor Manufacturing Quality

Vertiv•Franklin Furnace, OH

About The Position

The Quality Supervisor oversees Team Coordinators and a large group of Quality Technicians in a highly technical, mission-critical, 24/7 manufacturing environment. The role ensures consistent quality performance across all shifts, manages personnel scheduling and training, coordinates Factory Witness Tests (FWT) for customers, and drives defect reduction through data-driven analysis and continuous improvement. The supervisor leads workforce management and safety efforts, ensures compliance with ISO 9001 and internal quality systems, maintains audit readiness, and oversees quality documentation. The position coordinates customer witness tests and serves as a quality liaison during customer audits and test activities. It also leads real-time quality issue containment and resolution, supports process changes and new product introductions, oversees inspection and testing equipment calibration and functionality, and reports defect trends and improvement opportunities to leadership. The role promotes Lean, Six Sigma, root cause analysis, kaizen, process discipline, standard work, and effective communication across shifts and functions. Work hours may include evenings, weekends, holidays, on-call coverage, and hours outside normal business hours as needed to support operational, customer, and business requirements.

Requirements

Previous manufacturing and quality experience.
Strong knowledge of quality systems and technical specifications.
Excellent leadership, communication, and decision-making skills.
Technical aptitude and ability to interpret complex drawings and test data.
Strong analytical and data presentation skills.
Effective leadership in fast-paced, high-pressure environments.
Commitment to safety, quality, and continuous improvement.

Nice To Haves

Supervisory experience is strongly preferred.

Responsibilities

Lead identification and demonstration of safe work performance.
Supervise Team Coordinators and Quality Technicians across 24-hour operations.
Develop and maintain shift schedules to ensure full facility coverage.
Manage staffing adjustments, PTO, overtime planning, and emergency coverage.
Schedule and track employee training, certifications, and competency development.
Ensure personnel are trained on test standards, inspection methods, and quality software tools.
Ensure compliance with ISO 9001 and internal quality management systems.
Oversee documentation of inspections, test results, nonconformances, and corrective actions.
Maintain audit readiness and support internal and external audits.
Schedule and coordinate Factory Witness Tests with customers.
Prepare test environments, documentation, and personnel for customer visits.
Train and support employees on Factory Witness Test standards, protocols, and required software systems.
Serve as the quality liaison during customer audits and test activities.
Lead real-time containment, investigation, and resolution of quality issues.
Collaborate with Engineering and Production on process changes and new product introductions.
Ensure calibration and functionality of inspection and testing equipment.
Track and analyze defects, scrap, rework, and process deviations.
Prepare and present defect trends and improvement opportunities to manufacturing and facility leadership.
Identify systemic issues and drive corrective and preventive actions using structured problem-solving tools.
Lead or participate in Lean, Six Sigma, and root cause analysis activities.
Support cross-functional kaizen events and quality improvement initiatives.
Reinforce process discipline, standard work, and quality expectations.
Serve as the primary quality contact for shift operations.
Ensure effective shift handoffs and communication of quality priorities.
Provide clear, data-driven updates to leadership and cross-functional teams.