Supervisor Mail Order Pharmacy

CenterWell • Orlando, FL

18h • Onsite

About The Position

The Supervisor, Mail Order/OTC Pharmacy Distribution processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes and handles complex and/or escalated issues. The Supervisor, Mail Order/OTC Pharmacy Distribution works within thorough, prescribed guidelines and procedures; uses independent judgment requiring analysis of variable factors to solve basic problems; collaborates with management and top professionals/specialists in selection of methods, techniques, and analytical approach. The Supervisor, Mail Order/OTC Pharmacy Distribution resolves problems related to department processes. Analyzes distribution and supports pharmacists and pharmacy technicians. Assists Pharmacists in medication preparation and dispensing directly or through program/process development. Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures. Decisions are typically related to schedule, plans and daily operations. Performs escalated or more complex work of a similar nature. Supervises a team of Pharmacy Technicians Coordinates and provides day-to-day oversight of team to ensure performance and quality standards are met Holds team members accountable for following established policies.

Requirements

• 2 or more years of experience as a Pharmacy Technician OR call center experience in a pharmacy OR any factory/warehouse setting experience
• Must have an active registration/license with the Board of Pharmacy in the state of Florida OR the ability to become registered within 6 months of hire
• Strong communication & problem-solving skills
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Nice To Haves

• Leadership experience or any leadership related experience to include coaching and developing associates formally or informally
• Bachelor’s degree
• National Certification through PTCB or CphT (ExCPT/NHA)

Responsibilities

• Supervises a team of Pharmacy Technicians
• Coordinates and provides day-to-day oversight of team to ensure performance and quality standards are met
• Holds team members accountable for following established policies
• Processes and dispenses or directly supports the processing and dispensing of Traditional and Over The Counter prescription orders to be mailed to patients' homes
• Handles complex and/or escalated issues
• Resolves problems related to department processes
• Analyzes distribution and supports pharmacists and pharmacy technicians
• Assists Pharmacists in medication preparation and dispensing directly or through program/process development
• Complies with all Drug Enforcement Administration (DEA), Centers for Medicare & Medicaid Services (CMS), federal, state, and company regulations, policies, and procedures

Benefits

• medical
• dental
• vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree