Supervisor - Lounge

Coast Hotels•Prince George, BC

2d•Onsite

About The Position

The Lounge Supervisor will support the service team in creating a positive, energized and contemporary setting. This position will be responsible for leading, empowering and motivating the restaurant ambassadors, liaising with the culinary team and ensuring quality service and customer satisfaction is exceeded through attention to details and standards.

Requirements

Minimum 2 years supervisory experience
Exceptional communication & multi-tasking skills
Ability to deal with fast paced customer service oriented environments
Demonstrates superior customer service philosophy
Exemplifies Coast’s core values and enjoys working in a culture of accountability
Able to work a flexible schedule, which includes evenings, weekends and holidays

Nice To Haves

Degree/Diploma in Hospitality preferred or Hospitality industry courses in Hotel Management
Preference will be given to candidates with Squirrel POS or any other and Open Table experience
Hepatitis A vaccination is recommended
Food Safe and Serving it Right Certification an asset

Responsibilities

Checks and maintains service and food preparation standards
Utilizes interpersonal and communication skills to lead, influence, and engage ambassadors
Provides guidance and direction to ambassadors, including setting performance standards and monitoring performance
Supervises the handling of cash, cheques, credit cards transactions, cash floats and bar inventory control
Handles guest complaints, follows through with appropriate action
Develops and maintains effective working relationships within the team
Assists with promotions and marketing initiatives on all social media channels
Develops and maintains positive relationships with repeat guests
Monitors the quality of work and provides feedback on the degree to which operational standards are met
Creates weekly work schedules for the restaurant team
Effectively communicates goals to the team
Maintains health and safety standards and complies with all regulations
Other duties as required