Supervisor - Licensing & Compliance

Holman•Mount Laurel, NJ

6d•Onsite

About The Position

The Supervisor, Licensing and Compliance is responsible for overseeing the daily operations of the team, ensuring efficiency, productivity, and high performance. They analyze team performance, monitor KPIs and SLAs, and implement process improvements to enhance operations. The supervisor engages in performance management by providing training, coaching, and fostering a culture of continuous development. They also review and approve licensing rules, manage workload distribution, and ensure compliance with industry regulations while maintaining a focus on team well-being and operational continuity. Additionally, the supervisor leads change management efforts and resolves obstacles to support team success.

Requirements

Bachelor’s degree in a related field or equivalent work experience.
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
3-5 years’ experience in the related area as an individual contributor; ideally within a document operations, legal, or compliance-related function.
Breadth and depth of expertise in a technical or functional area; knowledge of work processes and tools is generally limited to own area of responsibility or department
Prior experience monitoring and Reporting on KPIs and SLAs
Experience in a fast-paced, high-volume environment with a focus on process improvement and team performance management leveraging digital systems and processes
Understanding of accounting principles and bookkeeping software may be required
Reviewing and improving processes, methods, and tools to increase efficiency and accuracy

Nice To Haves

Additional education, certifications, or other distinctions are a plus.
Knowledge of DMV regulations and processes is strongly preferred, but not required

Responsibilities

Oversees and manages team’s daily operations to ensure efficiency and productivity
Analyzes and reports on team operations and performance, providing insights and recommendations for strategic decision-making
Identifies and implements opportunities for process improvements to enhance operational efficiency and team effectiveness
Monitors, analyzes, and reports on key performance indicators (KPIs), metrics, and service level agreements (SLAs) to ensure the team meets its targets and maintains high performance standards
Engages in performance management activities, providing training, coaching, and support to team members, fostering a culture of continuous learning and development
Reviews and approves new or updated pre-requisite rules, ensuring compliance with industry regulations
Evaluates and approves all knowledge articles, ensuring accuracy, relevance, and accessibility for team members
Assists in balancing the overall workload of the team, including the management of paid time off planning, to maintain operational continuity and team well-being
Sets priorities for employees to meet daily deadlines; develops plans to meet short-term objectives
Keeps purpose front and center as they make daily decisions
Understands how team’s work ties in with the organization’s vision and purpose
Follows efforts through to completion
Removes obstacles that impede progress and goal attainment
Effectively manages change within their team (transitions, new hires, promotions)
Identifies and removes barriers to effective teamwork
Sets challenges to encourage learning; treats failure as an opportunity to learn
Takes action quickly when performance is not meeting expectations

Benefits

Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Paid sick leave benefit that meets the mandated requirements (for part-time and temporary employees in geographic areas with statutory paid sick leave)